Work-at-Home Customer Service Representatives

Expectations from you

• Support our footwear retail client through various communication channels: phone, email, chat, and social media
• Help customers make selections by building rapport, sharing product knowledge, and offering suggestions in a friendly and inviting atmosphere
• Respond to customers' order and shipment inquiries
• Resolve order concerns independently and with minimum supervision for escalated situations, while maintaining a positive and engaging tone
• Accurate and concise feedback and special needs documentation in a computer-based system
• Processes payments by totaling purchases; processing credit cards, and other online payment methods

What are we looking for?

• Effective oral and written communication skills
• Strong attention to detail and time management skills
• Able to work on customer needs in a confident and positive demeanor
• Excellent data entry skills and the ability to navigate between multiple computer screens while on the phone
• Call center or soft sales experience (preferred)
• Experience in a metrics-driven, performance environment (preferred)
• Background noise and interruption free home space

Technical Requirements

• Reliable internet speed and broadband connection (5 Mbps download, 2.5 Mbps upload)
• Hardwired or ethernet connection to the internet during your shift
• A Windows laptop or a desktop
• Two Monitors (minimum of 19" in size)
• A USB headset with a mute button for both training and live customer handling
• Smartphone to be able to log into our system.
• Updated anti-virus software. Follow this link for the list of accepted anti-virus software: https://skybridgeamericas.applicantpro.com/pages/antivirus/

For Technical requirement recommendation and further information please visit: https://skybridgeamericas.applicantpro.com/pages/workfromhome/

Awesome Rewards

• The convenience of working from home!
• Fun and comprehensive fully paid training
• A suite of benefits that includes medical, dental, vision and short-term disability insurance as well as an employee assistance program
• Paid time off because you deserve that rest and relaxation
• A lucrative employee referral program and perfect attendance incentives
• Team-centered environment that supports your progress and success within the organization
• A leadership that engages, listens, and connects with their team – we have your best interest at heart
• A feeling of accomplishment when you make the difference in a customer's day!

Who is Skybridge Americas?

We are a people-driven company delivering great experiences every day for some of North America's best-known brands. We're a team of highly skilled, customer-focused problem solvers, providing world class customer contact services. Because people are at the core of what we do, we work hard at providing an environment for our employees where they feel valued, inspired, and proud to be part of our team.

Learn more about us: https://www.skybridgeconnections.com/careers