Quality Assurance Analyst

Role:           Quality Assurance Analyst
Location:     9321 Olive Blvd, Saint Louis, MO, 63132, USA
Duration:     06 Months - Contract to Perm


Description: 
Manager seeking multi-year experience with auditing and/or call monitoring. Will work remote until after Covid – 19.

• Responsible for monitoring and evaluating the quality of work as measured against timeliness, accuracy and productivity standards. 
• Documents quality issues, performance measures and quality improvements for management review. 
• Provides information to assist in giving feedback to employees and in the training of employees. 
• Ensures proper application of and compliance with internal and regulatory standards, guidelines and procedures. 
• Reviews and analyzes complex quality related data for the assigned areas. 
• Extensive knowledge of products, regulatory standards, policies and procedures applicable to collections. Recommends and assists in implementing changes in policies and procedures to improve work quality and productivity.

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