Role: Quality Assurance Analyst
Location: 9321 Olive Blvd, Saint Louis, MO, 63132, USA
Duration: 06 Months - Contract to Perm
Description:
Manager seeking multi-year experience with auditing and/or call monitoring. Will work remote until after Covid – 19.
- Responsible for monitoring and evaluating the quality of work as measured against timeliness, accuracy and productivity standards.
- Documents quality issues, performance measures and quality improvements for management review.
- Provides information to assist in giving feedback to employees and in the training of employees.
- Ensures proper application of and compliance with internal and regulatory standards, guidelines and procedures.
- Reviews and analyzes complex quality related data for the assigned areas.
- Extensive knowledge of products, regulatory standards, policies and procedures applicable to collections. Recommends and assists in implementing changes in policies and procedures to improve work quality and productivity.
Company Description:One of the fastest growing Global Workforce Solutions Company helping companies solving their Talent Acquisition challenges with our services which include Contingent Staffing, Permanent Placements, SoW and Professional Services.