PC Refresh Field Service Technician

Lead Field Service Technician

Core Technologies, Inc. has an immediate opening for a Lead Field Service Technician. The process is fully trainable. Extensive computer knowledge and ability to be a support and lead team members is needed.  The desired candidates will be a leader and a technical supporter in a team that will perform PC Refresh projects according to a clearly defined process and set of checklists that focus on completing every refresh consistently while providing the End User a positive experience.
Send Resumes to bdivens@coretechinc.com

Responsibilities:

• Complete multiple personal computer refreshes on a daily basis with strong attention to detail
• Provide exceptional customer service while working in a fast-paced environment
• Provide technical support for clients
• Provide support to fellow team members
• Provide leadership skills to the regions team
• Provide support to Richmond office staff
• Document actions and solutions performed with client
• Check packing slip and other delivery data against initial order and received asset tracking worksheet to verify received goods are correct and complete
• Stage equipment for return at respective user locations throughout target site per plan
• Backup all local user profile(s) data and local settings
• Assign assets to individuals and record location data for users in the initial phase of the process, track Asset Tag, Model Number, Serial Number and assigned User throughout entire process
• De-install legacy equipment and aggregate into predefined staging areas for collection by Asset Disposal team
• Install new equipment and verify connectivity and functionality. Check asset tag, serial number, user name and location data matches plan
• Restore backed up data and user profile(s) to new device
• Validate user experience post migration with onsite support for transition, localization, and basic support
• Support disposal of assets; remove assets from service and stage for shipment to or pickup by disposal vendor
• Verify received devices have correct image and application/setting overlays for each End User
  • Includes base image and all required supporting software overlays
  • Required patches/updates
  • Domain registration/Active Directory configuration and GPO deployment where applicable

 

Basic Requirements:

• Must be able to successfully pass a background check and Commonwealth Agency-specific clearance (requirements vary)
• High School Diploma or Equivalent
• Valid Virginia Driver’s License

• Clean Driving Record
• Must be able to lift up to 50 pounds
• Reliable Transportation
• Willingness to Travel
• Excellent attention to detail
• Customer service oriented
• Excellent verbal communication skills; ability to work with minimal direction
• Experience supporting desktop/laptop systems; deploying and disposal of devices
• Familiarity with installing, troubleshooting, and supporting the following:
• Windows 7/10 operating systems
• HP, Dell, Microsoft, Apple laptop/desktop hardware systems
• Outlook, Microsoft Word and Excel

Core Technologies Inc. is an equal opportunity employer. All offers of employment are contingent upon pre-employment drug and background screenings.

Lead Field Service Technician

Core Technologies, Inc. has an immediate opening for a Lead Field Service Technician. The process is fully trainable. Extensive computer knowledge and ability to be a support and lead team members is needed. The desired candidates will be a leader and a technical supporter in a team that will perform PC Refresh projects according to a clearly defined process and set of checklists that focus on completing every refresh consistently while providing the End User a positive experience.

Responsibilities:

• Complete multiple personal computer refreshes on a daily basis with strong attention to detail
• Provide exceptional customer service while working in a fast-paced environment
• Provide technical support for clients
• Provide support to fellow team members
• Provide leadership skills to the regions team
• Provide support to Richmond office staff
• Document actions and solutions performed with client
• Check packing slip and other delivery data against initial order and received asset tracking worksheet to verify received goods are correct and complete
• Stage equipment for return at respective user locations throughout target site per plan
• Backup all local user profile(s) data and local settings
• Assign assets to individuals and record location data for users in the initial phase of the process, track Asset Tag, Model Number, Serial Number and assigned User throughout entire process
• De-install legacy equipment and aggregate into predefined staging areas for collection by Asset Disposal team
• Install new equipment and verify connectivity and functionality. Check asset tag, serial number, user name and location data matches plan
• Restore backed up data and user profile(s) to new device
• Validate user experience post migration with onsite support for transition, localization, and basic support
• Support disposal of assets; remove assets from service and stage for shipment to or pickup by disposal vendor
• Verify received devices have correct image and application/setting overlays for each End User
  • Includes base image and all required supporting software overlays
  • Required patches/updates
  • Domain registration/Active Directory configuration and GPO deployment where applicable

 

Basic Requirements:

• Must be able to successfully pass a background check and Commonwealth Agency-specific clearance (requirements vary)
• High School Diploma or Equivalent
• Valid Virginia Driver’s License

• Clean Driving Record
• Must be able to lift up to 50 pounds
• Reliable Transportation
• Willingness to Travel
• Excellent attention to detail
• Customer service oriented
• Excellent verbal communication skills; ability to work with minimal direction
• Experience supporting desktop/laptop systems; deploying and disposal of devices
• Familiarity with installing, troubleshooting, and supporting the following:
• Windows 7/10 operating systems
• HP, Dell, Microsoft, Apple laptop/desktop hardware systems
• Outlook, Microsoft Word and Excel

 

Company Description:

Core Technologies Inc. is an equal opportunity employer. All offers of employment are contingent upon pre-employment drug and background screenings.