Lead Field Service Technician
Core Technologies, Inc. has an immediate opening for a Lead Field Service Technician. The process is fully trainable. Extensive computer knowledge and ability to be a support and lead team members is needed. The desired candidates will be a leader and a technical supporter in a team that will perform PC Refresh projects according to a clearly defined process and set of checklists that focus on completing every refresh consistently while providing the End User a positive experience.
Send Resumes to bdivens@coretechinc.com
Responsibilities:
- Complete multiple personal computer refreshes on a daily basis with strong attention to detail
- Provide exceptional customer service while working in a fast-paced environment
- Provide technical support for clients
- Provide support to fellow team members
- Provide leadership skills to the regions team
- Provide support to Richmond office staff
- Document actions and solutions performed with client
- Check packing slip and other delivery data against initial order and received asset tracking worksheet to verify received goods are correct and complete
- Stage equipment for return at respective user locations throughout target site per plan
- Backup all local user profile(s) data and local settings
- Assign assets to individuals and record location data for users in the initial phase of the process, track Asset Tag, Model Number, Serial Number and assigned User throughout entire process
- De-install legacy equipment and aggregate into predefined staging areas for collection by Asset Disposal team
- Install new equipment and verify connectivity and functionality. Check asset tag, serial number, user name and location data matches plan
- Restore backed up data and user profile(s) to new device
- Validate user experience post migration with onsite support for transition, localization, and basic support
- Support disposal of assets; remove assets from service and stage for shipment to or pickup by disposal vendor
- Verify received devices have correct image and application/setting overlays for each End User
- Includes base image and all required supporting software overlays
- Required patches/updates
- Domain registration/Active Directory configuration and GPO deployment where applicable
Basic Requirements:
- Must be able to successfully pass a background check and Commonwealth Agency-specific clearance (requirements vary)
- High School Diploma or Equivalent
- Valid Virginia Driver’s License
- Clean Driving Record
- Must be able to lift up to 50 pounds
- Reliable Transportation
- Willingness to Travel
- Excellent attention to detail
- Customer service oriented
- Excellent verbal communication skills; ability to work with minimal direction
- Experience supporting desktop/laptop systems; deploying and disposal of devices
- Familiarity with installing, troubleshooting, and supporting the following:
- Windows 7/10 operating systems
- HP, Dell, Microsoft, Apple laptop/desktop hardware systems
- Outlook, Microsoft Word and Excel
Core Technologies Inc. is an equal opportunity employer. All offers of employment are contingent upon pre-employment drug and background screenings.
Lead Field Service Technician
Core Technologies, Inc. has an immediate opening for a Lead Field Service Technician. The process is fully trainable. Extensive computer knowledge and ability to be a support and lead team members is needed. The desired candidates will be a leader and a technical supporter in a team that will perform PC Refresh projects according to a clearly defined process and set of checklists that focus on completing every refresh consistently while providing the End User a positive experience.
Responsibilities:
- Complete multiple personal computer refreshes on a daily basis with strong attention to detail
- Provide exceptional customer service while working in a fast-paced environment
- Provide technical support for clients
- Provide support to fellow team members
- Provide leadership skills to the regions team
- Provide support to Richmond office staff
- Document actions and solutions performed with client
- Check packing slip and other delivery data against initial order and received asset tracking worksheet to verify received goods are correct and complete
- Stage equipment for return at respective user locations throughout target site per plan
- Backup all local user profile(s) data and local settings
- Assign assets to individuals and record location data for users in the initial phase of the process, track Asset Tag, Model Number, Serial Number and assigned User throughout entire process
- De-install legacy equipment and aggregate into predefined staging areas for collection by Asset Disposal team
- Install new equipment and verify connectivity and functionality. Check asset tag, serial number, user name and location data matches plan
- Restore backed up data and user profile(s) to new device
- Validate user experience post migration with onsite support for transition, localization, and basic support
- Support disposal of assets; remove assets from service and stage for shipment to or pickup by disposal vendor
- Verify received devices have correct image and application/setting overlays for each End User
- Includes base image and all required supporting software overlays
- Required patches/updates
- Domain registration/Active Directory configuration and GPO deployment where applicable
Basic Requirements:
- Must be able to successfully pass a background check and Commonwealth Agency-specific clearance (requirements vary)
- High School Diploma or Equivalent
- Valid Virginia Driver’s License
- Clean Driving Record
- Must be able to lift up to 50 pounds
- Reliable Transportation
- Willingness to Travel
- Excellent attention to detail
- Customer service oriented
- Excellent verbal communication skills; ability to work with minimal direction
- Experience supporting desktop/laptop systems; deploying and disposal of devices
- Familiarity with installing, troubleshooting, and supporting the following:
- Windows 7/10 operating systems
- HP, Dell, Microsoft, Apple laptop/desktop hardware systems
- Outlook, Microsoft Word and Excel
Company Description:Core Technologies Inc. is an equal opportunity employer. All offers of employment are contingent upon pre-employment drug and background screenings.