Dispatcher Supervisor

JOB TITLE:            Local Dispatcher                                                                     DEPARTMENT: Shipping/Receiving

REPORTS TO:       Traffic Manager

SUPERVISES:        Local employee and contract drivers

JOB SUMMARY: Supervise the day-to-day operation and effective completion of all local dispatch tasks, assist in maintaining company vehicles.

DUTY OVERVIEW:

• Monitor, plan, route, and respond to tasks posted on “Dispatch Board”.
• Monitor, plan and respond to requests sent to “Messenger” email group.
• Supervise and dispatch local cartage drivers to complete tasks as efficiently as possible.
• Manage communications with Contract Cartage vendor.
• Forecast upcoming workload for staffing requirements.
• Maintain and review driver records, including cartage paperwork, timesheets, etc.
• Correspond effectively with all personnel to ensure accurate routing. 
• Assist in training new personnel.
• Accurately communicate shift details/notes to other supervisors and managers.
• Conduct all routine shipping & receiving supervisory functions
• Other duties as may be assigned.

REQUIRED SKILLS:

• Strong supervisory skills with the ability to mentor and motivate team members.
• Comprehensive multi-tasking is required with excellent detail and follow-through.
• Above average English oral and written communication skills, bi-lingual Spanish a plus.
• Good technological aptitude; including RF scanners, typing and computer skills, MS Office applications (Outlook, Word, Excel).
• Excellent working knowledge of local area roads, traffic, and routes.

PREFERRED KNOWLEDGE:

• Experience in the operation of shipping/receiving/warehouses environments.
• Understand common shipping/receiving documents.
• Solid knowledge of Chicago-area geography, roads, and traffic patterns.
• Awareness and understanding of NMFC rules and regulations.
• Printing/Finishing/Mailing industry experience a plus!

EDUCATION & TRAINING:  High School diploma required. Safety training as required by OSHA regulations.

EXPERIENCE: Three to five years of supervisory experience in dispatching or shipping/receiving required. 

PHYSICAL REQUIREMENTS: Full motion/motor skills in all body parts.   Ability to lift 50 pounds repeatedly.

BENEFITS: 401(k), 401(k) matching, Dental insurance, Disability insurance, Health insurance, Life insurance, Paid time off, Referral program, Retirement plan, Vision insurance 

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