Customer Service Representative

When our customers require assistance, you’ll make sure they get whatever they need to feel secure with Schenectady Savings & Loan. You will greet all clients with a smiling face and an attitude that declares your eagerness to serve. You’ll answer the phones with a smile that can be heard on the other end. You’ll use your charm, pleasant demeanor and can-do attitude to offer banking the SSL way! Along the way, you’ll help our customers manage their accounts, make deposits, send money to friends and family, and more.
 

Schenectady Savings & Loan offers industry-leading benefits that include:

• Competitive salaries 
• Company-provided healthcare
• Roth IRA and 401K
• Paid Time Off
• Tuition assistance
• Management development courses
 

• Greet all guests as they enter your assigned branch
• Open and close saving and checking accounts for customers
• Process wire transfers and issue certified checks
• Collect and safeguard sensitive financial data
• Identify opportunities to promote banking products and refer clients to appropriate managers
• Overcome objections and resistance in a positive, “non-salesy” manner
• Courteously and competently resolve all customer complaints, taking ownership from first contact to final resolution
• Assist customers with inquiries and issues over the phone
• Complete telephone banking transactions with clients
• Provide accurate information about the bank and our products and services
• Maintain positive ratings based on customer feedback
• Meet and/or exceed performance evaluation metrics
• Obtain and maintain all federal, state and local licenses and certifications
• Comply with all applicable laws and regulations
• Uphold the bank’s values and policies

• Associate’s Degree
• Bachelor’s Degree in business or related field preferred
• Six months of experience as a bank teller, or one to two years of customer service experience with at least six months of cash-handling experience
• Self-starter and fast learner who can adapt to an ever-changing environment
• Sales experience
• Strong work ethic
• Ability to defuse difficult situations under pressure
• Excellent, professional interpersonal, oral and written communication skills
• Multitasker with ability to juggle multiple, competing priorities in a fast-paced workplace
• Verifiable touch-typing speed of 45 WPM or greater
• Proficient in Microsoft Office
• Licensed and certified in compliance with applicable laws, or eligible to secure required licensing and certification within 90 days of employment.

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