When our customers require assistance, you’ll make sure they get whatever they need to feel secure with Schenectady Savings & Loan. You will greet all clients with a smiling face and an attitude that declares your eagerness to serve. You’ll answer the phones with a smile that can be heard on the other end. You’ll use your charm, pleasant demeanor and can-do attitude to offer banking the SSL way! Along the way, you’ll help our customers manage their accounts, make deposits, send money to friends and family, and more.
Schenectady Savings & Loan offers industry-leading benefits that include:
• Competitive salaries
• Company-provided healthcare
• Roth IRA and 401K
• Paid Time Off
• Tuition assistance
• Management development courses
Customer Service Representative Job Responsibilities
- Greet all guests as they enter your assigned branch
- Open and close saving and checking accounts for customers
- Process wire transfers and issue certified checks
- Collect and safeguard sensitive financial data
- Identify opportunities to promote banking products and refer clients to appropriate managers
- Overcome objections and resistance in a positive, “non-salesy” manner
- Courteously and competently resolve all customer complaints, taking ownership from first contact to final resolution
- Assist customers with inquiries and issues over the phone
- Complete telephone banking transactions with clients
- Provide accurate information about the bank and our products and services
- Maintain positive ratings based on customer feedback
- Meet and/or exceed performance evaluation metrics
- Obtain and maintain all federal, state and local licenses and certifications
- Comply with all applicable laws and regulations
- Uphold the bank’s values and policies
Customer Service Representative Skills and Qualifications
- Associate’s Degree
- Bachelor’s Degree in business or related field preferred
- Six months of experience as a bank teller, or one to two years of customer service experience with at least six months of cash-handling experience
- Self-starter and fast learner who can adapt to an ever-changing environment
- Sales experience
- Strong work ethic
- Ability to defuse difficult situations under pressure
- Excellent, professional interpersonal, oral and written communication skills
- Multitasker with ability to juggle multiple, competing priorities in a fast-paced workplace
- Verifiable touch-typing speed of 45 WPM or greater
- Proficient in Microsoft Office
- Licensed and certified in compliance with applicable laws, or eligible to secure required licensing and certification within 90 days of employment.
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