Computer Repair Technician

Job Summary
In the Service Technician role, you will be responsible for providing Dell hardware warranty service in Seattle Washington. The Service Technician will perform a variety of hardware-focused, break fix repairs on various client products from Dell. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities.
 

• Monitor the Help Desk for incoming and existing tickets
• Communicate with customers for Help Desk tickets
• Assist customers with troubleshooting hardware issues by providing direction and suggestions
• Order replacement parts through Dell Tech Direct
• Check in parts as they arrive
• Schedule repairs with clients
• Perform PC repairs in a timely fashion to ensure customer satisfaction
• Travel to client locations to perform repairs
• Working with Dell Support for escalations
• Assist with out of warranty requests – Submit quote requests
• Oversee warranty team to ensure all aspects of the job are being completed
• Daily checkup on Dell Tech Direct to ensure all parts ordered have been approved.
• Other job duties as assigned

• Strong focus on work ethic.  Reliable attendance and punctuality are important to this role
• Strong technical aptitude – ability to utilize and leverage technology and systems
• Proficiency with Outlook
• Ability to follow verbal direction
• Ability to clearly and concisely communicate technical and non-technical matters with clients
• Ability to make decisions at client sites and update team accordingly
• Detail-oriented and passion for producing quality work
• Experience working in a team-oriented, collaborative environment
• Ability to work effectively with peers, clients, and Senior Management
• A+ Certification
• Ability and skillset to earn the Dell Certification – Dell Certified Hardware Technician

Additional Notes

This position will require travel to customer locations in the Seattle area.  You will need a valid driver’s license. Company vehicle provided.

Thornburg Computer Services is a trusted IT resource and adviser to government, education and commercial clients. We serve organizations with complex and evolving technology requirements.