Job Summary
In the Service Technician role, you will be responsible for providing Dell hardware warranty service in Seattle Washington. The Service Technician will perform a variety of hardware-focused, break fix repairs on various client products from Dell. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities.
Role and Responsibilities
- Monitor the Help Desk for incoming and existing tickets
- Communicate with customers for Help Desk tickets
- Assist customers with troubleshooting hardware issues by providing direction and suggestions
- Order replacement parts through Dell Tech Direct
- Check in parts as they arrive
- Schedule repairs with clients
- Perform PC repairs in a timely fashion to ensure customer satisfaction
- Travel to client locations to perform repairs
- Working with Dell Support for escalations
- Assist with out of warranty requests – Submit quote requests
- Oversee warranty team to ensure all aspects of the job are being completed
- Daily checkup on Dell Tech Direct to ensure all parts ordered have been approved.
- Other job duties as assigned
Preferred Skills
- Strong focus on work ethic. Reliable attendance and punctuality are important to this role
- Strong technical aptitude – ability to utilize and leverage technology and systems
- Proficiency with Outlook
- Ability to follow verbal direction
- Ability to clearly and concisely communicate technical and non-technical matters with clients
- Ability to make decisions at client sites and update team accordingly
- Detail-oriented and passion for producing quality work
- Experience working in a team-oriented, collaborative environment
- Ability to work effectively with peers, clients, and Senior Management
- A+ Certification
- Ability and skillset to earn the Dell Certification – Dell Certified Hardware Technician
Additional Notes
This position will require travel to customer locations in the Seattle area. You will need a valid driver’s license. Company vehicle provided.
Company Description:Thornburg Computer Services is a trusted IT resource and adviser to government, education and commercial clients. We serve organizations with complex and evolving technology requirements.