Business Analyst

Summary

Provides expertise and consultation in the overall business process outsourcing process from identification through post-implementation.

Essential Job Functions

• Provides analysis and documentation of client requirements to provide appropriate data to project development and implementation team for client(s).
• Commercial Lines Property and Casualty Insurance knowledge
• Knowledge and experience with Property and Casualty Policy Administration Software
• Creates client-specific process flow charts and templates, manuals, handbooks and other outsourcing documentation.
• Identifies additional product/services opportunities in client organization and refers to business development team and/or more experienced personnel.
• Maintains currency with industry trends and forecasts. Recommends modifications and/or new processes to maintain competitiveness in the industry.
• Provides leadership and work guidance to less experienced personnel.

Basic Qualifications

• Bachelor's degree or equivalent combination of education and experience
• Bachelor's degree in business administration, information technology, computer science or related field preferred
• Six or more years of business process outsourcing, consulting or systems implementation experience
• Experience working with business processes
• Experience working with information technology applications and infrastructure

Other Qualifications

• Good organization and time management skills
• Good communication, presentation and facilitation skills
• Good analytical and problem solving skills
• Ability to conceptualize, design, develop and apply business and management consulting applications and services
• Ability to strategically assess clients' business and identify improvement opportunities
• Ability to define specific solutions within an abstract environment

Work Environment

Office environment

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