Voice Engineer Support

Voice Engineer Support



Primary Skillset : Cisco Comm Manager (CUCM) and SIP Trunking with Network support 

Bachelor’s degree in Computer Science or Information Systems, or equivalent combination of education and experience 
·        5+ years supporting, monitoring and troubleshooting Cisco network environments 
·        2+ years’ experience in managing small to medium projects 
·        Advance level Windows 2008/2012 Active Directory Server knowledge and understanding 
·        Some operations automation (Powershell, BASH, Python, or Ansible) 
·        Some experience troubleshooting Cisco Finesse and/or other web applications 
·        Supporting and managing a voice environment, with Cisco Communications Manager and Contact Center experience a plus 
·        SIP trunking experience a plus 
·        Strong organizational skills and able to manage multiple tasks simultaneously 
·        Ability to work in a self-directed manner with minimal direction and oversight 
·        Excellent communication and customer service skills 
·        Strong understanding of security best practices 
·        MS Office Suite. (current versions) 
·        CCNA preferred 
·        Windows OS (Windows 7, Windows 8, Windows 10) 
·        Linux OS   
·        Checkpoint Firewall 
·        Load balancers 

 

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