Vice President, IT Operations and Infrastructure

Responsibilities of the Vice President, IT Operations and Infrastructure:

Modernizing IT infrastructure is a critical piece of the strategic plan for Information Technology for our client. This leader will direct improvements to cloud services, unified communications, network services, data center operations, servers and storage platforms, and service monitoring. This role also works closely with the CIO and peer IT leaders, including information security, governance, and application development, to design and execute the system’s technology roadmap. The VP of IT Operations will develop strategy, drive innovation, and ensure execution and support in a complex system with multiple sites.

This individual is responsible for providing the strategic direction for the infrastructure function on an enterprise level. He or she or will assess the relative impact of IT industry trends to current and future enterprise infrastructure needs and projects. This leader will Interface with business unit executives and other IT functional area executives to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness with a growth mindset and invoking a culture of innovation.

• Leads the development of infrastructure strategy, architecture, service delivery standards, and procedures for the enterprise.
• Analyzes and predicts trends and develops long-range plans designed to maintain cost-effectiveness and competitiveness of the enterprise’s IT infrastructure. 
• Participates in IT strategy planning activities, bringing a current knowledge and future vision of infrastructure technology and systems and best practices (e.g., ITIL) as related to the needs of the business.
• Responsible for creating and managing the IT Infrastructure and Operations budget.
• Support the creation and implementation of the IT Business plan as it pertains to IT Infrastructure and Operations.
• Ensures projects are completed to budget, timelines, quality standards, and communicates risks and progress to business stakeholders.
• Collaborate with and direct the activities of 3rd party technical resources across managed service providers, vendors, and contractors.
• Communicates effectively with both technical and non-technical colleagues at all levels in both verbal and written communications.
• Plan, staff, train, coach, mentor, and direct employees within the IT infrastructure team. Recommend staffing levels and resources for the department.
• Direct the building, implementing, and support enterprise technologies and related services including Microsoft Enterprise Infrastructure, Virtualization, Networking, Datacenters, Desktop Engineering, Cloud Services, and exhibited experience migrating data centers to hosted cloud providers at an enterprise level
• Leading IT infrastructure team in a 24/7 production, high consumer-traffic web environment, including web hosting, voice and data networks, security and information protection, with load balancing implementations and high-availability networks ensuring resiliency, DR, BCP, backup, and recovery objectives are tested and met.
• Prepare and present strategic visions and presentations to chief and board-level audiences.
• Implement private, public, and hybrid cloud strategies such as IAAS, PAAS, SAAS that optimize business goals with costs.
• Train and mentor peers to administer implemented technologies effectively.
• Work in a fast-paced environment with the ability to adapt and change priorities as the business needs change.
• Drive a culture of continuous improvement to improve quality, efficiencies, and standards across our IT infrastructure & services in a two-time Malcolm Baldridge National Quality Award recipient organization.
• Work closely with IT Information Security, compliance, and privacy to set standards, operational processes, and policies.
• Adheres to established IT policies and standard operating procedures in alignment with NIST, FFIEC, & NCUA audit standards.
• Adheres to all applicable Federal and State laws and regulations governing the Credit Union, including the Bank Secrecy Act (BSA).

Requirements of the Vice President, IT Operations & Infrastructure:

• Minimum Bachelor’s Degree in Technology, Computer Science or relevant work experience
• 10+ years experience in infrastructure, IT operations, and IT service management leadership role
• Applicable technology certifications, ITIL, Cisco, VMware, and Business Continuity certifications
• Experience directing a team in the design, deployment, and managing of enterprise technologies in a highly regulated institution technology environment
• Datacenter Infrastructure: Server/SAN planning, deployments, consolidation, migrations, Infrastructure Performance Management (NPM), and Application Performance Management (APM)
• Enterprise Microsoft Technologies: Active Directory, DNS, Server OS, Exchange, SQL, SharePoint
• Virtualization: Hyper V, Xenserver, or VMware deployments
• Security: Okta SSO/MFA
• Disaster Recovery and Application Resiliency across multiple data centers and cloud infrastructures
• Cloud infrastructure: Office365, Azure, AWS, including demonstrated cloud migration experience
• Hands-on knowledge and experience with both on-prem and IaaS specifically Azure & AWS
• Networking: Firewalls, VPN, Routing, Switching, VOIP, SD-WAN
• Telephony: Contact Center as a Service (CCaaS) and Unified Communication as a Service (UCaaS RingCentral and Zoom
• Knowledge of current and emerging technology trends within the financial services as it relates to IT operations, service, and availability
• Working knowledge of banking regulatory requirements and bank operations
• Knowledge of complex server environments and server software across heterogeneous server and networking environments
• Demonstrated conceptual thinking and analytic skills
• Ability to partner effectively across all levels of the organization and develop a positive working relationship.

Benefits of the Vice President, IT Operations & Infrastructure:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) matching

Relevante is an innovative recruiting, staffing, and consulting firm. We help our clients find the best talent for their mission-critical positions and we help candidates find rewarding and enriching careers. Our consultative approach to solving resourcing challenges for our clients is driven by our industry-specific knowledge, our strong recruiting capabilities, and our agility.

We support our clients’ goals through results-driven execution, planning, and management of accounting and technology initiatives. Relevante’s resourceful and responsive teams bring deep technology and accounting expertise, thought leadership, and business-relevant solutions to each and every partnership. Our clients appreciate our can-do attitude, value our results, and keep coming back.

Founded in 2002, we have grown through a culture of operational excellence, a passion for client satisfaction, technology innovation, and a global, collaborative workforce that embodies the future of work. Our success is built on a clear strategic direction and a shared belief in its ability to shape your business landscape and accelerate business growth.