Veterinary Receptionist

The receptionist’s main responsibility is the smooth, accurate, cheerful, well planned, and orderly flow of clients and patients.

Reception Area

• Greet clients and pets by name.
• Maintain sign-in sheets and availability of writing instruments.
• Inform clients of expected waiting time if the doctor is behind schedule.
• Maintain the appearance and cleanliness of the waiting room and reception area. Report any required repairs to the appropriate person.
• Re-stock products, office supplies, client education material, hospital brochure, etc. Notify appropriate person of low inventory.
• Maintain all office equipment in proper working order (for example, telephone, fax, copier, postage machine, calculators, computers, etc.).
• Answer questions regarding the proper use of and benefits of products offered.

Telephone

• Receive all incoming calls.
• Screen and direct calls to appropriate doctor or staff.
• Record complete telephone messages.
• Schedule appointments.

• Contact scheduled outpatient appointments with reminder of time and requirements (for example, stool samples for fecals).
• Contact scheduled pre-surgery appointments with reminder of time and required care (for example, withholding food and water).

• Inform clients of credit policies and any outstanding balances due.
• Answer questions regarding the status of hospitalized patients as directed by the attending doctor.
• Respond to routine medical care questions (for example, vaccination protocols for puppies and kittens, worming, pre-surgery care requirements, flea treatment, etc.).
• Provide treatment plan estimates (for example, routine surgeries, vaccinations, etc.).

• Re-schedule missed appointments.

• Contact clients who have not responded to second reminders for vaccinations/physical examinations.

• Contact post-surgery clients for progress report on patient’s condition (may be a technician’s responsibility).

Files and Correspondence

• Prepare client charts for daily scheduled appointments. As clients arrive, update the existing file or collect necessary information to prepare a new file.
• Prepare welcome letters, thank you letters, condolences, and other correspondence
• Copy and mail (or fax) patient records at client request.
• Use computer software system to accurately and efficiently search for information.
• Prepare client education materials, vaccination schedules, rabies tags and certificate, pre-surgery instruction sheets, etc.
• Schedule medical progress exams and/or appointments for additional healthcare as directed by the doctors.

Financial Responsibilities

• Enter payments accurately.

• Prepare invoices and receive payments.

• Reconcile cash drawer and deposit funds daily.
• Close out and record MasterCard, VISA, Discover Card, and CareCredit daily.

Core Responsibilities

• Adhere to all hospital directives and protocols and maintain the highest ethical, moral, and professional standards.
• Act responsibly to build your reputation in the community and enhance the reputation of the hospital and your colleagues.
• Maintain a professional appearance.
• Maintain a professional, courteous attitude.
• Assist emotional and/or grieving clients without undue stress.
• Ensure a pleasant, respectful, and productive doctor-staff and staff-staff relationship.
• Keep the spirit of co-working alive.
• Support the value of all hospital services.
• Attend and participate in all required management and staff meetings.
• Contribute to development of the practice’s Strategic Business Plan.
• Perform other related duties as directed by the Owner(s), Hospital Director, Administrators, or Managers.

Job Type: Part-time

Salary: $12.00 to $17.00 /hour

Experience:

• customer service: 1 year (Preferred)
• Veterinary: 1 year (Preferred)

Education:

• High school or equivalent (Required)

Work Location:

• One location

Benefits:

• Paid time off

Hours per week:

• 10-19

Typical start time:

• 8AM

Typical end time:

• 5PM

Job Duties:

• Greeting visitors
• Scheduling
• Correspondence
• Sorting and sending mail
• Answering and routing phone calls

Financial Duties:

• Processing payments
• Billing

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma

Schedule:

• Day shift
• Other

Company Description:

At Lewis Animal Hospital your pets health and vitality is the number one concern in our animal hospital. We believe the best medicine is preventive care, client education, and providing the best approach for your pets health. Using state-of-the-art equipment, keeping abreast of advances and technologies, and our kind, caring attitude is what separates us from the rest.