tier 1 helpdesk

Tier 1 helpdesk tech (Roseville)


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compensation: 19-21/hr DoE. Full time or Part time (to start) to full time.
employment type: full-time

tier 1 desktop support position

MSP (Managed service provider) of 20+ years based in Roseville is looking for a Tier 1 position.

ESSENTIAL FUNCTIONS
Install, configure, and maintain desktop systems, in a peer to peer network and a client/server environment.
Develop preventative maintenance procedures for our clients
Create accounts for new users and maintain access for current users, in AD, office365, and google suites,
Maintain servers, computers, printers, and other software/hardware.
backups of server files and maintain disaster recovery operations.
Perform data center and network related tasks, as assigned.
Perform repairs and replacements of software and hardware.
Plan and execute allotted work within deadlines and maintain records of tasks and times within tickets
Oversee inventory management of software and hardware.
Install antivirus software as well as oversee software license renewals.
Maintain accurate documentation for system installations, configurations, upgrades, and all other IT related tasks.
Assist in special projects or requests. Other duties as necessary.

Responsibilities and Duties
• Knowledge of Cisco routers and switches, with a thirst to learn more
• Knowledge of ticketing systems and monitoring software;
• Entry level computer hardware; software troubleshooting;
• Background in Windows 10
• Office 365 basic administration
• Desktop support knowledge; fixing Microsoft Office products, including Outlook;
• Comfortable using Apple/OS X Products;
• Installation and management of software (updates, tools, etc.);
• Customer service support over the phone or on-site; Remote support;
• Networking troubleshooting;
• Data Management, record keeping;
• Management of mobile devices;
• Assist other IT team members when needed.
• Assist users in software, hardware, and web services including but not limited to all
•
Qualifications
Desire to grow quickly in our MSP to a full time Job in Networking with an emphasis on Cisco products
• Ability to lift 50 pounds
• Clean driver’s license with mode of transportation
• Some form of information technology experience
• Possess strong verbal and written skills;
• Possess a strong work ethic, be a self-starter and team player
• Be comfortable working in a fast-paced environment;
• Ability to work independently and accurately with minimal supervision;
please respond with your resume, and why you feel you'd be a good fit. Also please be local to the greater Sacramento area.

Who We Are:
We are the one of the most respected Manage Service Providers in Placer County. We are lean, our engineers are brilliant, and our clients are top notch. We have been in business for over 15 years while still having the energy. In order to be successful here it's best if you demand the most from yourself in everything you do, and are ready to work as hard as you play.  We are looking for "lifers" people who have decided this is their passion, and fully intend to be in IT for life.