Technician III 9/30

Title: Technician III
Location: New York City, NY

Job Description:
This includes installing, configuring, diagnosing, repairing, and upgrading all County hardware and equipment while ensuring its optimal performance. The individual will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required.

Responsibilities:
•    Work with end users to identify and deliver required PC service levels.
•    Liaise with, and provide training and support to, end users and staff on computer operation and other issues.
•    Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.
•    Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products.
•    Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed. Receive and respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems.

Requirements:
•    Bachelor’s degree in computer science or a related field
•    Hands-on hardware troubleshooting experience.
•    Ability to operate tools, components, and peripheral accessories.
•    Able to read and understand technical manuals, procedural documentation, and OEM guides.
•    Ability to conduct research into PC issues and products as required.
•    Effective interpersonal skills and relationship-building skills.
•    Strong written and oral communication skills.
•    Ability to present ideas in user-friendly language.
•    Understanding of the organization’s goals and objectives
•    Minimum of 12 years’ experience providing specialized knowledge of complex customer processes and requirements.
•    Applies technical expertise to assist in defining, analyzing, validating, and documenting complex operating environments, states of technology and current engineering processes.
•    Conducts complex technical investigations through advanced research techniques, analysis or development phases of engineering projects.
 

Black Systems is an IT solutions provider offering systems integration, hardware/software procurement, IT staffing, and application development. With proven success in government contracting and subcontracting—especially in the competitive New York City market—we deliver best-in-class technology, managed solutions, and professional services through a highly technical team. Drawing on this expertise, we also assist public-sector agencies in sourcing the specialized professionals they need, ensuring critical missions move forward with the right talent in place.