Technical Support Representative

Blinds To Go is expanding our Technology team and there has never been a more exciting time to join our organization!

We have created a new position for a Help Desk Support Specialist - Level 1. This individual will provide day-to-day technical support to employees for network infrastructure and internal computer systems software and hardware related issues. This role will also help to install, configure and troubleshoot desktops, laptops, tablets and phones, as well as, maintain passwords, data integrity and file system security for the desktop environment. 

This is a full-time position that will be based in our Paramus, New Jersey office. 

RESPONSIBILITIES/DUTIES:

• Work with end-users to determine needs
• Respond to queries over the phone and/or in-person
• Troubleshoot and perform PC and peripheral repairs
• Process, respond, and document incident tickets
• Perform troubleshooting on computers, printers, handheld scanners, and tablets
• Perform software installation and troubleshooting
• Determine if issue needs to be escalated and route to appropriate team member
• Assist setting up A/V equipment for teleconferences
• Participate in team projects, improvements, and initiatives

QUALIFICATIONS:

• A+ Certification preferred
• Windows 10, Network+, MS Office, LAN and WAN technology experience
• Minimum of 1 to 2 years of experience in a corporate setting
• Ability to communicate highly technical information to both technical and non-technical personnel
• Previous experience working with both PC and MAC platforms
• Excellent follow up and communication skills (both written and oral)
• Ability to juggle several projects simultaneously 
• Customer service oriented
• Ability to work independently, as well as, part of a team 

ABOUT US: Visit our website at www.blindstogo.com to learn more about us and our career opportunities.

Blinds To Go® provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Blinds To Go® is one of North America’s largest manufacturers and retailers of custom-made window treatments. We are a family owned and operated company with headquarters in New Jersey and Montreal with showrooms throughout the eastern United States and Canada. All of our products are proudly handcrafted and assembled in one of our local manufacturing plants. Building on our success with blinds and shades, the Blinds To Go® brand has recently expanded our product offerings to include drapes and shutters.
 

After more than 65 years, we remain committed to continuing our mission of offering our customers the largest selection of window coverings at low, factory-direct prices while delivering an experience built on our legendary “red-carpet” customer service from initial consultation through installation whether in-store, in the comfort of your own home with our Shop at Home Consultants or online via our e-commerce site.
 

Our team is expanding and there has never been a more exciting time to be part of our growth!