Technical Support Manager & Client Liaison

PlayPosit, a nationally acclaimed education startup, recently opened an office in Denver. Our platform offers an interactive video learning experience to our partner institutions -- districts, universities, companies -- across the world with current partners like CU Boulder, Colorado State University, Cherry Creek School District among others in Colorado alone. We are looking for an organized, problem-solving, mission-driven and extremely technologically savvy tech support manager and client liaison to join our team.
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Role: The ideal candidate will be able to assist our clients and users in leveraging our platform from a technological standpoint. This role requires excellent communication skills with clients and internally, technological know-how, experience in an educational technology environment, a high level of reliability, problem solving skills and the ability to communicate and prioritize functionalities and fixes with the development team.

Preferred Experience: Passion for education. Exposure to K-12 district IT, higher education IT, or HR corporate training IT.

Mandatory Skills/Background :
- Impressively organized, detail oriented and technologically savvy.
- Strong sense of ownership for tasks and deadlines.
- Attentive, as there are customers in many time zones (Australia, US, Europe, and elsewhere).
- Proficient in Asana and project management.
- Descriptive written communication and accountable tracking of tasks.
- Bachelor’s Degree
- Experience with Content and/or Learning Management Systems and integrations.

Success Metric:
- Align product offering and workflows with user needs; monitor and remedy user frustrations.
- High-level Responsibilities
- Create, prioritize, and oversee tasks for our Development team to ensure our platform continuously addresses our clients’ pain points
- Oversee Development related to clients’ workflows
- Oversee Accessibility reviews, requests and product alignment
- Work with Success team to ensure client technological on-boarding, integrations, setups and ongoing support regarding data pulls, integrations and technology
- Ensure all integrations (LMS, video host) and services (e.g. white label player or access to our API) are documented and communicated to customers
- Generate usage reports and data pulls for Account Managers and support Success team in driving usage
- Test and review all product changes for usability and quality assurance
- Monitor live logs and issues
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TO APPLY FOR THIS ROLE :

Please submit a cover letter, resume and LinkedIn profile link to be considered for this role.

** In the cover letter, please identify 1) why you are specifically excited to work at PlayPosit and 2) experience you have had in client technological support that will make you stand out as a candidate.

**If all materials are not submitted, your application will not be considered. If you do not have a LinkedIn profile, please supply three business references.

PlayPosit empowers instructors to create interactive lessons. Video content is customized with embedded, timestamped questions and activities, personalized to students' learning styles and background interests, and designed to push students to their potential.

Exceptional student learning. Personalized through your interactive lessons. Perfected through our informative analysis.