Technical Support Engineer (Exchange / Skype /Office)

Job Title: Technical Support Engineer (Exchange / Skype /Office)

Location: Redmond WA

Duration: Full time

Job Description:

Position 1: Technical Support Engineer - Exchange

• Experience of Exchange Server (2000, 2007, 2010, 2013) with active directory.
• Designing Implementation and Administration of MS Exchange server 2000,2007,2010,2013
• Migration from Exchange 2003 to Exchange 2007 & Exchange 2013
• Good General Administration Concepts.
• Backup and disaster recovery
• Routing/Mail Flow and Set up Installation concepts.
• Troubleshoot issues both at the client (Microsoft outlook) and server side.
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Position 2 : Technical Support Engineer - Skype

• Good knowledge on Active Directory, DNS and networking concepts.
• Good Networking concepts.
• Good knowledge on Skype for business (On-premise) deployment, configuration and Topology.
• Good knowledge on Skype for business architecture.
• Idea on Skype architecture.
• knowledge on SFB PSTN voice concept.
• Good knowledge Skype for business client sign-in process.
• Troubleshoot Skype for business issues for customers.
• Collect uccapi logs, analyze logs using snooper, wireshark, netmon , fiddler traces, CLS logs and SCOM.
• Fair knowledge on Unified messaging.

Position 3 : Technical Support Engineer - Office

• Knowledge of MS Office Applications (Word, Excel, PowerPoint, Access).
• Knowledge of Excel VBA and Word VBA will be an added plus.
• Strong knowledge of Microsoft Office troubleshooting
• Understanding of client/server, networking, and Internet technologies fundamentals.
• Good knowledge of Active Directory, Azure Active Directory and WAM (Office Web Accounts Manager)
• Good knowledge of Database "know How": MS Access, MS SQL
• Experience in network operations, software support or I.T. consulting.
• Candidates must also have strong customer service, accurate and logical problem solving, communication skills, and the ability to work in a team environment.
• Experience in log analysis (Process monitor, Network monitor)

he business landscape today pillared on a flat world, shaken by recession requires a transformation of strategies and renovation in approach. KRG understands that outsourcing and consulting are the most cost effective ways to optimize investments and ensure high productivity in these turbulent times as costs are fixed and performance consistence.

We at KRG empower businesses by integrating people, process and technology through our customized solutions and streamlined approach.