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Support Services Specialist
ABOUT THE POSITION
The Support Specialist is responsible for providing technical support for Sentact Solutions and our clients. Sentact takes customer service very seriously and strives to be a market leader in both the quality, and responsiveness to customer issues. General Responsibilities include working with internal and external customers to troubleshoot, document, identify root cause, and resolve technical problems, build and maintain business analytics and reporting needs, and assist Sentact internally with quality assurance and release efforts.
The ideal candidate will be highly motivated and have a passion for technology, client relationships, and problem solving. Sentact solves unique and complex problems for our clients regularly and is always looking for people who are passionate about solving them as a team. We are looking for candidates who are self-motivated, entrepreneurial, and dedicated to working as a team to provide the best results for our clients by taking ownership of their part in Sentact’s success.
ESSENTIAL DUTIES & RESPONSIBILITIES
KNOWLEDGE, SKILLS & ABILITIES
DESIRED SKILLS/EXPERIENCE