Store Manager

Klatch Coffee is currently seeking a full-time energetic and enthusiastic Retail Manager!! This position requires the flexibility to take on a variety of shifts including nights and weekends.

Qualifications:

• A minimum of two years of retail management experience
• Continuous demonstrated ability to lead and provide excellent customer service
• Ability to drive sales and control costs
• Experience coaching, training, and developing others
• Excellent communication and interpersonal skills
• Effective time management and delegation skills

Barista experience or coffee knowledge is a plus

Duties:

• Maintain the highest quality of product and service according to Klatch standards
• Demonstrate leadership of the store by ensuring cleanliness and organization.
• Follow and enforce Klatch policies and procedures including safety, health, security, maintenance, and cash handling.
• Provide and promote constant coffee education among staff and customers
• Ensure customer feedback and concerns are addressed within a timely manner.
• Lead the team in serving customers according to speed of service standards.
• Plan and execute the deployment of staff to ensure that all team members work effectively together to provide superior customer service.
• Build teamwork and unity among crew. Maintain positive and productive relationships with all team members
• Utilize training tools and resources to monitor staff progress and attainment.
• Contribute to the development of shift leads by providing regular coaching and feedback to build their knowledge and skills. Recognize and respond to performance issues as appropriate
• Maintain inventory of food and beverage items
• Organize and monitor inventory
• Maintain all costs within desired percent
• Manage and control waste
• Monitor daily, weekly and monthly sales and growth
• Schedule and supervise live music, entertainment, and art
• Promote Klatch within community
• Manage store promotions. Follow-up and ensure staff knowledge and execution of promotions, new products and seasonal items.

At Klatch Coffee we deliver an experience that is casual and social, all-American, and traditional that most of all, is real. But don't let our laid back nature fool you into thinking we are slouching on quality. When it comes to serving specialty coffee, the right way, the best way, is the only way, the Klatch way. To learn more about Klatch please visit, www.klatchroasting.com.