Salary Range: $100000.00 - $130000.00 per year
Posted on
Job description:
Job Title: Senior Customer Success Manager
Location: Only central/east coast candidates will be considered
Salary: $100,000 $130,000 Base (10% bonus)
Job Description:
Position Summary:
We are seeking a highly motivated and customer-focused individual with 5-7 years of experience to join our team as a Senior Customer Success Manager. The primary responsibility of this role is to partner with our customers to ensure they achieve their desired outcomes using our platform. The successful candidate will play a pivotal role in driving value for our customers, defining their success metrics, providing training and support, helping them identify opportunities to maximize the benefits of our platform, and managing renewals. Experience in SaaS and an agency setting or with Marketing Mix Modeling (MMM) and Multi-Touch Attribution (MTA) is a plus.
Key Responsibilities:
Partner with Customers for Change Management:
Drive Value:
Define Success:
Training and Support:
Identify Opportunities for Customer Growth:
Renewals Management:
Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs):
Qualifications:
Kindred Communications is boutique direct-hire placement headhunting firm with a focus on diversity and inclusion tech placement. We strive to diversify the workforce once placement at a time.