Solutions Engineer

The Solutions Engineer supports the pre-sales process, which includes analyzing customer requirements, offering feasible and high-value Trax solutions, defining functional specifications, building relationships with future and current Trax customers, effectively maintaining a working knowledge of Trax solutions. Throughout this process they will work closely with our Sales team and must maintain a positive, productive working relationship across functions.

Some of the key skills of the Solution Engineer must include:

• Organization – managing multiple workstreams around shaping a deal, in partnership with Sales and Delivery teams
• CPG expertise – ability to qualify why a CPG customer should want to buy Trax and how we meet their business needs
• Technical acumen – ability to tie Trax technical specs to achieving customer needs
• Customer-oritented – ability to artfully progress a deal and customer expectations on next steps (in partnership with Sales).

Responsibilities:

• Once a deal is properly qualified by Sales, engage potential customer via phone, web, or onsite meetings and drive a solution discovery process.
• Validate customer’s needs and Identify areas where Trax solutions align to meet them.
• Identifies tehnical requirements for solution.
• Partner with Sales and Delivery to see through final pricing model and SOW creation.
• Partner with Development team to specify use cases, define technical approach and write detailed specifications.
• Coordinate post-sales transitions to appropriate Delivery teams.
• Ensures customer success by working with Trax Client Services team for smooth onboarding and long term success.

Requirements

• Degree in a technology field or equivalent industry experience
• 2+ years in a technical sales role (SE/SA) or customer facing role
• 3+ years experience in a technical role such as consulting, development or operations
• Experience designing, presenting and demonstrating complex technology projects to customers
• Strong understating and knowledge in databases and data-formats (e.g. SQL, JSON, XML).
• Strong communication skills and excellent English (Spanish/Portuguese is advantageous).
• Retail/CPG industry experience is a distinct advantage.

Trax – the world’s leading image recognition platform is looking for a Solutions Engineer on our Professional Services team.