Shift Lead

URTH CAFFE, an organic, fast paced, successful company, looking for Shift Managers for our Santa Monica location. Ideal candidate must be able to work in a team-oriented environment, be self-motivated, strong leadership, thrive on achievement of goals, flexible, detail oriented, and supervise only part of the Caffe, yet the front of house manager’s responsibilities are detailed, important and seemingly endless.

Job Purpose: To satisfy clients, manage employees and increase sales.
 

Job Responsibilities and Duties

Front of the House Manager performs the following duties:

• Makes weekly schedule

• Approve/deny requests for time off

• Determine which staff will cover busy or slow shifts

• Hire new FOH staff

• Terminate undesirable FOH staff

• Handle disgruntled customers by offering suggestions and solutions

• Handle employee issues such as tardiness, cell phone use, language, attitude, dress code

• Facilitate FOH and BOH issues

• Control seating at peak times

• Must excel at customer service

• Train staff to have superb customer service

• Make sure customers leave the restaurant happy

• Jump in to assist staff when busy (expedite or run food, pour water, buss tables, seat customers, etc.)

• Assist with inventory (bar)

• Manage bar

• Orders FOH inventory
 

Qualifications include:

• Successfully pass a medical background
• Successfully pass a Physical
• Be able to work at least 5 shifts per week on a rotating basis morning and evening shifts and be available weekdays, weekends, and holidays

Physical Demands:

• Regularly required to stand, walk, squat and bend.
• Regularly required to lift no more than 25 pounds unassisted
• Frequently required to use hand to finger motions, handle or feel objects, reach with hands and arms.

Benefits include:

• Medical, Dental, Vision
• 401K
• Vacation/Sick time
• Meal Benefits
• Competitive Base Pay

Job Type: Full-time

Urth Caffé is an organic coffee company that exclusively carries its own brand of premium, fresh roasted whole bean organic coffee, organic food, and hand selected fine teas sold under strict quality and ethical standards. We strive to offer the best customer service and to provide an outstanding environment for our guests and our team members.