Service Desk Coordinator

Major Medical NY Hospital seeks a motivated individual who will provide excellent first-level customer service in a healthcare service desk setting.  The ideal candidate will be able to capture and communicate problems, document sufficient details for resolution by phone and on the computer system on a daily basis.

Responsibilities:

• Respond to support tickets in a timely manner
• Provide detailed notes of all activities and interaction in the system all activities
• Provide superior customer service
• Must be able to communicate effectively with key organizational stakeholders and be able to deal with a high-pressure environment with SLA escalation procedures for resolution.

• Experience working in a hospital and/or with radiologists is required
• Experience working in a service desk environment
• Must have excellent communication skills
• Must have excellent Computer Skills
• Must be able to document and type 40 words a minute
• Familiarity with HIPAA and other relevant privacy regulations in healthcare.
• Technical familiarity with Imaging Information Systems (IIS), Hospital Information Systems (HIS), Picture Archive and Communication Systems (PACS)
• Proficient in MS Word and Excel
• Experience with ticketing software a plus

ATRIA Consulting, LLC is a Woman-owned Business Enterprise (WBE) Staffing and Solutions company certified by Women’s Business Enterprise National Council (WBENC), New York Empire State Development, New York City, and New Jersey.  ATRIA Consulting, LLC is an Equal Opportunity Employer.