Service Desk Coordinator - Healthcare

Major Medical NY Hospital seeks a motivated individual who will provide excellent first-level customer service in a healthcare service desk setting.  The ideal candidate will be able to capture and communicate problems, document sufficient details for resolution by phone and on the computer system on a daily basis.

The Service Coordinator will:

• Be the primary Liaison between the Radiologist and the Physician
• Respond to time-sensitive support tickets and document all steps from the time the ticket is accepted and opened to the time it is closed. 
• Keep detailed accounts of all tickets and classification of severity.

Qualifications:

• Must be able to communicate with key organizational stakeholders and be able to deal with front-line escalation for problem resolution with calm and accuracy.
• Experience working in a hospital and/or with radiologists
• Experience working in a service desk environment
• Must have excellent communication and customer service skills
• Must be able to type a minimum of 40 words a minute
• Experience providing input for process improvement
• Familiarity with HIPAA and other relevant privacy regulations in healthcare.
• Technical familiarity with Imaging Information Systems (IIS), Hospital Information Systems (HIS), Picture Archive and Communication Systems (PACS) Experience with BMC Remedy Software a plus

ATRIA Consulting, LLC is a Woman-owned Business Enterprise (WBE) Staffing and Solutions company certified by Women’s Business Enterprise National Council (WBENC), New York Empire State Development, New York City, and New Jersey.  ATRIA Consulting, LLC is an Equal Opportunity Employer.