Scheduling Specialist (Remote)

Scheduling Specialist 

We’re looking for a qualified Scheduling Specialist like you to join our Texas Health family.

Position Highlights

•    Work hours: PRN (as needed)

Schedules testing and/or procedures for multiple departments in an accurate and timely manner ensuring maximum productivity and expedient patient flow. 40%
Performs Medessary checks of medical necessity for patients with Medicare as a primary payor to ensure documentation is in compliance with applicable guidelines. 20%
Effectively communicates with patients, physician office scheduling, surgery scheduling, and/or other necessary staff as needed to reduce appointment time/date errors. 20%
Stays abreast of and complies with applicable regulations, entity and/or system policies and procedures. Maintains customer service and/or productivity guidelines set forth by applicable leadership. 15%
Participates in special projects or completes other duties as assigned. 5%

Education
H.S. Diploma or Equivalent Req

Experience
1 Year Healthcare experience including customer relations Req and
2 Years Professional office/healthcare experience Pref and
1 Year Medical terminology or certification Pref and
6 Months Call center experience Pref

Licenses and Certifications
CHAA – Certified Healthcare Access Associate Upon Hire Pref

Skills
Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
Excellent data entry, numeric, typing and computer navigational skills, with attention to details.
Proficient computer skills, medical terminology, Epic, Microsoft Office and assorted software programs.
Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and suffering patients in addition to life or death situations.
Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during traumatic events, while demonstrating exceptional customer service skills
Demonstrates ability to manage multiple, changing priorities in an effective and organized manner and appropriately escalating concerns to leadership.
Requires exceptional listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette

Supervision
Individual Contributor

ADA Requirements
Working Indoors 67% or more

Physical Demands
Sedentary

About Us
Texas Medical Rehab, is Board Certified in Physical Medicine & Rehabilitation Sub-speciality Board-Certification in PAIN MEDICINE, Fellow of the International Academy of Independant Medical Evaluators (IAIME).

Specializing in finding out why you hurt and what to do about your pain.

• One of the most thorough physical exams you will ever have.
• The Doctor with Experience who CARES about you.
• Knowledgeable, Proffesional & Caring Service.
• Courteous Staff to assist with your paperwork.
• Compassionate, Personalized Care.

YOUR HEALTH IS OUR PRIORITY!
We accept people of all ages as patients. If you need more information about our practice, contact us today. We look forward to helping you with any concern.