Sales Manager

If you are looking for a fun and challenging environment that gives you the ability to grow your own paycheck then keep reading!


E&S Management LLC, dba My Eyelab, currently owns and operates 7 My Eyelab locations in San Antonio, TX and 1 location in Laredo, we're currently looking for Retail Sales Managers with Sales Management Experience! We utilize state of the art technology to provide an amazing tele-health experience to our patients and believe in providing a PHENOMENAL customer experience!  


If you have been in a fast paced retail environment such as the Wireless industry (T-Mobile, Sprint, Cricket, etc...), Insurance (Pronto Insurance, etc..) or the Optical Industry (America's Best, Eyemart Express, etc…) then let's discuss a new opportunity for you.


Our Sales Manager's play a vital role in our company's success. Our Sales Managers get paid a competitive hourly wage PLUS bonuses that are paid out every two weeks. Our Sales Managers in the San Antonio market earn} between $500-$800 in bonuses that are paid out every two weeks that is in addition to the hourly wage.


We offer health benefits, paid time off, 401k to all full-time positions and Sundays are ALWAYS OFF!


If you have experience in retail sales such as with T-Mobile, Sprint, AT&T or Verizon but are tired of having to wait a month for your commissions or having to deal with 6-month chargebacks, plano-gram changes, and are tired of being open on Sunday’s then give us an opportunity to explain how this industry works.


If you have Optical Sales Experience but are looking for an environment that appreciates your sales focus and experience then let's talk.


Optical Experience is nice but is not necessary. We are willing to train sales minded individuals who come with some "retail management experience."


The main purpose of Sales Managers is to effectively partner with the General Manager and often be the Manager on Duty in the absence of the General Manager. In addition to this, Sales Managers should also partner with Lead Patient Coordinators for an efficient operation of all business areas. Through this partnership all three parties of management should ensure alignment and consistency in their team’s performance, execution, revenue generation, customer service oriented mindset and compliance with Company processes and procedures.


Sales Managers, along with General Managers are leading examples of revenue generation and exceeding goals through the execution of the sales process while making sure that patients have the best service experience throughout their journey, ensuring they are greeted, acknowledged and assisted as soon as they come into the store, and to keep them engaged along the examination and sales process, providing the necessary information for patients to select eyewear options that adapt to their lifestyle as well as their budget by offering promotions or financing alternatives to meet their needs.


Sales Managers are a key component to ensure store’s success through partnership and communication.


Duties & Responsibilities:
The Sales Manager duties and responsibilities include but are not limited to the following:

• Generating revenue by following the sales process, providing the best eyewear options for patient’s needs, offering available promotions and financing options. Preventing patients from walking out or experiencing customer dis-satisfaction by keeping a customer service-oriented mindset.
• Support the General Manager by monitoring both personal and team execution on key performance indicators and commissionable categories progress and results on a daily basis to ensure goals are met and exceeded.
• Address and resolve any customer service complaints, product quality issues, refund or cancellation requests in a timely manner in the absence of the General Manager to achieve customer satisfaction. Communicate/escalate any solutions provided to the General Manager.
• Follow best practices to ensure orders promise dates are achieved by managing Lab reports and resources available, implementing the right quality control measures at order processing during and after the sale, send needed frames to the lab in a timely manner, ensuring that all orders are inspected upon receipt from the lab or contact lens suppliers and submitted for re-processing if necessary, as well as identifying any orders that could be potentially delayed to reset expectations with the patient.
• Analyze collective and staff individual performance identifying strengths that must be encouraged as well as opportunities that should be addressed by implementing strategies for the team to maintain and improve their execution.
• Engage and coach all team members for them to understand how key performance indicators and commissionable categories are achieved or exceeded, acknowledge individual impact, set individual goals and take an active role in continuously improving the store’s performance. Support General Manager on conducting recurrent role plays to ensure the sales process is consistently and properly executed at all levels.
• Effectively communicate, partner and align with the store General Manager to ensure the store operates consistently and efficiently at all times, while adhering to brand standards and Company policies and procedures.
• Supervise that dispensing best practices are followed by properly documenting orders journey stages on the POS, troubleshooting and addressing any customer concerns in a timely manner.
• Support General Manager on supervision and enforcing compliance with internal policies and procedures, such as dress code, attendance, checklist compliance, store cleaning and sanitizing best practices, etc.
• Communicate with Vice-President or Operations Manager for any Employee Relations concerns, customer service escalations that require an approval beyond General Managers usual scope of resolution, facilities and maintenance needs, as well as recurrent supplies replenishment orders.

We are Leaders in Eye Care 
 

My Eyelab first opened its doors in 2013 serving the Jacksonville community in Florida. Its fresh, contemporary look and technology-based experience makes finding the perfect eyewear fun. Since 2016, My Eyelab has led the optical industry in ocular telehealth by leveraging our proprietary innovative software technology to provide patients with a state-of-the-art eye exam that is safe, reliable, and affordable.

At My Eyelab, we design our own frames and work directly with eyewear manufacturers to pass significant savings on to you. We carry unique styles and designer brands with over 2,000 frames to choose from for Women’s, Men’s, and Kids, including all the top contact brands.

We use the latest technology and computer automated machinery in our optical lab. Our lab technicians cut, polish, and grind lenses to customize every pair. The lenses are assembled and mounted into the frames the customer has chosen. The glasses then receive a quality assurance check before being delivered to the store, ready for customer pick-up.

Our customers are our top priority. My Eyelab’s knowledgeable and friendly team is dedicated to helping you find your perfect fit and guiding you through the process for the best experience. We are continually expanding our locations to provide our convenient services near you. Keep an eye out for a new My Eyelab store in your area!

We believe in modernizing the eye care experience for all people.

Making eye care easy.

Integrity
We see integrity as building a foundation of trust with our customers, employees, and stakeholders by communicating honestly, ensuring consistency, and delivering on our commitments.

Collaboration
We see collaboration as combining the talents of a diverse group, offering proactive communication and being open-minded to new ideas.

Accountability
We see accountability as taking initiative, delivering our best in all we do, accepting responsibility for our actions and taking ownership of results.

Respect
We see respect as prioritizing human relationships, being present, connecting with transparency and empathy.

Empowerment
We see empowerment as making purpose driven decisions to support the company vision, showing appreciation for others, and taking care of the individuals we serve.

For more information about our Now Optics organization, click here.