RF Field Technician & Product Support Specialist

Would you describe yourself as technically minded and quick to learn new technologies? …as having the ability to work in a team environment, but also work independently without direct supervision? …as focused with attention to detail? …as having the ability to effectively communicate with peers, managers, and customers? …able and willing to travel up to 100% of the time?

As a RF Field Technician & Product Support Specialist you will be a key member in our service and support teams working with, and supporting our clients, customers and other staff members. You will be responsible for providing in-office technical software and/ or hardware assistance, problem resolution, guidance, and training to end-users (customers and other internal staff) of the company’s proprietary real-time Radio Frequency network testing and monitoring solution, WINd®. You also will have the opportunity to do a variety of field activities associated with RF and wireless networks.

Duties and Responsibilities:

Responsibilities may include, but are not limited to the following…

• Product subject matter expert. Stays current on product information, changes, and updates that have been released or are currently in pre-release testing.
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
• Accurately process and record transactions using a computer and designated tracking software (ticketing system).
• Work with the product on Android mobile devices, including firmware, rooting, terminal command, etc.
• Assist with and support the development of processes and procedures within the departments.
• Review and/or gather project and customer information relative to the work to be completed and determine the issue by evaluating and analyzing the symptoms. Troubleshoot and resolve issues/tickets based on information gathered. Escalating to the development team, when appropriate. Documenting resolution in the tracking system and update in knowledgebase, if not otherwise recorded.

• Provides regular and detailed updates from the field and testing venues on each day of testing.
• Assist Engineers with tests and/or analysis of installed equipment.
• Maintains equipment provided by the company as directed.

• Adheres to safety guidelines and requirements.

About Solutelia, LLC
Solutelia was founded in 2003 and has been a wireless industry resource for over a decade. Solutelia specializes in RF Engineering Services (including staff augmentation/support) and Solutions. From our corporate headquarters in Aurora, Colorado, we offer the revolutionary, real-time network testing solution, WINd®. WINd® is an M2M connected device platform that allows for real-time communication and control. The WINd® application is available on almost any commercially sold *Android™ device running version 4.0 or higher. The WINd® application communicates in real-time to the WINd® server (local or hosted), and the server remotely connects to the WINd® console, which can be miles away from the testing site. The console acts as an interactive monitor, allowing a remote user to control and monitor what the WINd® application sees in the live network environment, all in real-time. WINd® supports mobile voice and data technologies including GSM, UMTS, CDMA, EVDO, LTE, LTE-A, and WiFi. Solutelia’s engineers and business professionals are focused on evolving wireless technology to better serve their clients all over the world. In this role you would be working with the development team to support this revolutionary technology that is changing the way companies like Verizon and others like them test and monitor their networks, making changes in real-time.
*Android is a trademark of Google, Inc.

Benefits…

This is an hourly,  non-exempt full-time, in-house position with our company. As a full-time employee, the incumbent would be eligible for holiday pay (six days) and to participate in our company-sponsored benefits (3 medical plans, dental, voluntary vision, voluntary short term disability, and voluntary life and AD&D insurance), 401K, and PTO program.
 

Applicants must be currently authorized to work in the United States on a full-time basis and successfully pass background and reference checks.

Solutelia, L.L.C. - an Equal Employment Opportunity Employer. Please refer to the EEO is the Law Poster and Supplement and Right to Work. Solutelia is a participant in E-Verify.

COVID-19 precautions...

• Personal protective equipment provided or required
• Temperature screenings
• Social distancing guidelines in place
• Virtual meetings
• Sanitizing, disinfecting, or cleaning procedures in place