Retail Customer Service Associate

OBITCO delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, laminating machines, and point-of-sale devices. The Retail Customer Service Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

RESPONSIBILITIES

• Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs.
• Ensures all customer problems are resolved quickly and to the satisfaction of the customer.
• Maintains and operates point-of-sales system efficiently and accurately.
• Continuously practices good listening skills with customers, team members, and leadership.
• Takes action to learn all product and service offerings, alternative solutions, and industry trends.
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others.
• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.
• Maintains a clean, organized, and safe working environment.
• Performs daily front-end maintenance including cleanliness and replenishment of merchandise.
• Maintains appearance of the store’s interior and exterior to company standards including light maintenance duties and cleaning.
• Providing fingerprinting for Fieldprint services.
• Providing notary services for customers.

QUALIFICATIONS

• Must be at least 18 years of age.
• Strong computer skills, including Microsoft Office.
• Previous retail experience preferred.
• Outstanding phone skills.
• Ability to lift, carry, push and pull a minimum of 50 pounds.
• Ability to unload freight, move product on and off store shelves, walk, stand, bend, stoop or knees for longe periods of time.
• Strong verbal and written communication skills, including spelling and math.
• Prompt, reliable, and responsible.
• Willing and able to work 20 to 30 hours per week, including some Saturdays.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All offers of employment made by OBITCO are contingent upon the successful completion of a background investigation. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. OBITCO will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. America’s Military Veterans and individuals with disabilities are strongly encouraged to apply. 

For Every IT. That You Need! Choose OBITCO! We're your local leader in logistics, fully custom printing, and IT repair services. Join part of the OBITCO Family Companies, including Mythical Pizza, OneLife Fish and Brave Barista Coffee Co.!