Remote Work at Home - Entry Level

• Serve as the first point of contact for all support communications – primarily via email and live chat – to answer questions, provide assistance, troubleshoot issues, and route product feedback appropriately.
• Handle open customer issues and raise when appropriate to ensure timely follow-up and satisfactory resolution.
• Help keep both internal and customer-facing support documentation up-to-date.
• Actively provide recommendations for continuous product and process improvement.
• Build scalable customer-facing resources for common questions and issues.

Requirements:
- 1+ years of customer-facing work experience
- Demonstrated perseverance when resolving customer requests
- An aptitude for learning and sharing knowledge with others
- Excellent written and verbal communication skills
- Prior experience walking customers through technical solutions through chat and email a plus
- Your own talents! If you don’t meet 100% of the qualifications above, let us know if your application why you’d be a fit for this role

Company Accolades:

• Forbes Top 25 Happiest Companies to work for in America
• Fortune 500 Company
• Has served working families and been in business since 1951
• Has been respected and appreciated by more than 20,000 different groups, representing members of labor unions, credit unions, associations, fraternal organizations, sporting groups, licensed professionals, and nonprofit organizations