Regional Resource Coordinator

Genius Talent is seeking a Regional Resource Coordinator for our client, a national nonprofit organization in Martinsburg, WV. We are seeking an individual with excellent communication skills, a positive attitude, and call center experience is preferred. 

POSITION SUMMARY: Ensures customers are directed to the most appropriate community resources to meet their needs. Provides information to community partners to support the ongoing distribution of resources based on local needs.

DUTIES AND RESPONSIBILITIES:
Receives referrals and determines eligibility and enrolls customers into appropriate programs with the intake process.
Assesses customer needs through comprehensive assessments.
Makes referrals and encourages customer to take advantage of relevant programs, in order to enhance their self-sufficiency and meet their immediate needs.
Coordinates services through case management. Follows up with customers to determine use of resources and/or need for referrals to additional resources.
Maintains an accurate, current, and comprehensive regional resource data base of health, human service and other community-based organizations’ service information.
Disseminates updated and relevant marketing about Regional Resource Collaborative services to community-based organizations that may provide financial and/or other types of assistance of potential interest to program customers.
Initiates and develops strategies to enhance inter-agency collaboration to better serve customers.
Maintain individual customer files.
Analyze data and develop reports for dissemination.
Participate in task force meetings and other related meetings or trainings.
Actively engages in staff meetings and conference calls.
Participate in professional development activities.
Other duties as may be assigned by supervisor.

ROLE QUALIFICATIONS:
Education And Experience Requirements:
Minimum of an Associate’s Degree with three years of experience.
Bachelor’s degree with one year experience preferred.
Extensive knowledge of community resources and services.
Demonstrated ability to work with volunteers and community organizations.
Experience providing presentations to groups.
Must have own transportation, a valid driver’s license, and vehicle insurance.
Skills And Abilities:
Microsoft Office products and on-line client management systems.
Bilingual ability preferred.
Problem-solving, arithmetic calculations
Ability to effectively communicate in a professional manner, both orally and in writing
Ability to de-escalate and handle high stress situations

Beyond Smart Choices.

Genius Talent is widely recognized as one of the industry’s fastest growing recruiting & staffing firms. With nearly 15 yrs of experience, we have the capacity and expertise to build meaningful, long-lasting relationships with all our clients and candidates. Our success is a result of our commitment to providing the best people, the best solutions and the best results.

We invite you to contact one of our team members today. We are committed to providing you with an experience focused on what you value most.