Receptionist

A large home health agency looking for a rockin' Receptionist! The primary function of the Receptionist is to provide staff support to team members, and to maintain active office assignments, assist in areas needed such as medical records, manage the front desk and be responsible for compliance in office by obtaining confidentiality in accordance to policy and procedures.
 

Responsibilities and Duties

• Establishes and maintains confidential information.
• Responsible for carrying out items or task assigned.
• Performs secretarial duties related to screening calls and facilitating communication for Team Managers and other staff between patients, families, and other companies.
• File documents
• Data Entry
• Maintains Managers schedule
• Performs other duties such as routine correspondence, scheduling part time personnel, and contacting outside agencies.
• Acts as a relief for Staffing/Intake Coordinators
• Must be able to adapt to changes.
• Must be able to work collaboratively with coworkers.

Specific Tasks:

• Will initiate and follow up on all Customer Service calls for discharged patients within the last 60 days.
• Call and remind them they were on service with Doctors Choice and we are simply doing a patient satisfaction call to access how we are doing and if improvements are needed.
• If there are any immediate issues regarding patient care or service, Admin Assistant/Receptionist will report immediately to Operations Manager.
• Create a spreadsheet for all discharged patients within the last 60 days and submit this to Operations Manager before end of day.
• Track SOC’s/PT/OT/ST
• Check communication notes in the morning regarding SOC’s in case there are repeat patients that need to be reached out.
• Customer Service Calls (at the 5th day) to ensure all disciplines have visited patients.
• PT/Invoices
• Payroll

Qualifications and Skills

• High school Diploma, GED (Bachelors Degree preferred or equivalent work experience)
• Three years administrative experience with one year preferably in healthcare office setting
• Medical Terminology familiarity
• Excellent communication, typing and phone skills
• Excellent computer skill, Microsoft skills i.e: Power point, Excel, Publisher, etc.

Working Conditions

While performing the duties of this job, employees are regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; reach with hands and arms; and lift up to 25 pounds.
 

Benefits

We offer a great working environment with Employer Paid Vacation/Sick Time/401K match up to 2%/ Up to 50% of Medical. Employee Paid Dental/Vision and Supplementary Benefits.

Job Type: Full-time

Salary: $16.00 to $18.00 /hour

The Doctor’s Choice is a licensed Home Health Services agency that provides a full range of in-home medical, rehabilitative, custodial, and companionship services to individuals and families throughout Los Angeles county. Our services are customized to suit the specific needs and concerns of each patient as closely as possible.  We are proud to offer the highest quality in-home care available and strive to deliver professional, affordable, and compassionate services centered on the well-being of our patients. Whether you or a loved one is in need of medical care, housekeeping, physical therapy, or companionship, we are here to help.