Quality Improvement Specialist

Assists programs in maintaining compliance with internal and external standards as well as supporting Continuous Quality Improvement efforts for the organization. This includes monitoring compliance with external standards set by stakeholders and accrediting/licensing agencies such as Joint Commission, Medicaid/MCO, DHHS, DHSR, DSS, and DCDEE. Also, ensures compliance with internal standards by conducting regular internal reviews of program services and monitors Plan of Corrections. Conducts quality audits of IRIS reports and ensures reporting procedures are being followed. Assists with the grievance process by conducting internal investigations of client rights violations and complaints.

Bachelor’s Degree required. Must have (3) years Behavioral health/Human service experience. Knowledge of Medicaid standards, NC Managed Care, Continuous Quality Improvement, and regulatory compliance required. Experience with conducting investigations of grievances and knowledge of Joint Commission accreditation standards preferred. Excellent computer skills including Microsoft Word, Outlook, PowerPoint and Excel. Excellent time-management, verbal and written communication skills.

A valid driver’s license in the state of permanent residence, at least 3 years of driving with a driver’s license and clean driving record are required. All potential job candidates must pass a drug screening test, and an extensive background check is required. No calls please.

Thompson seeks to maintain an inclusive diverse workforce. All qualified applicants are encouraged to apply.
https://www.thompsoncff.org/join-our-team/
 

Thompson is a leading provider of clinical and prevention services for children and families across the Carolinas. The Charlotte, N.C.-based, nationally accredited nonprofit agency changes the lives of at-risk children and families through therapy, education and prevention-based care. Thompson has four locations specializing in clinical and behavioral treatment, developmental education and proactive care. Thompson strengthens children, families, and communities through healing, teaching, worship, and play.

Founded in 1886 as an orphanage, Thompson has since grown into a non-profit organization operating across the Carolinas, each location providing comprehensive education, treatment, and care for children (birth to 18 years) in need. Today, around 1 in 5 adolescents have a diagnosable mental health disorder. At our most intensive level, we heal children who have been severely abused and provide them with the support and services they need until they are secure in a stable and loving home. Our goal is to create a stable foundation on which children and families can learn to thrive for a lifetime.

Our mission: Thompson is called to serve children and families through healing, teaching, worship, and play.

Our vision: Thompson will lead children and families into independent and rewarding lives.

CARE Vision: Thompson will transform the narrative of our children and families through the healing power of relationships.

Locations:
Headquarters: 6800 Saint Peter’s Lane, Matthews, N.C.
Phone: 704-536-0375

Family Services Center: 769 N. Wendover Road, Charlotte, N.C.
Phone: 704-376-7180

Early Childhood Services/Child Development Center: 1645 Clanton Road, Charlotte, N.C.
Phone: 704-333-5382

Community Counseling Center: 377 Rubin Drive Suite 204, Fort Mill, S.C.
Phone: 704-376-7180

Foster Care (Western NC): 142 Airport Rd, Suite G, Arden, N.C.