QA/Mystery Shopper

Elite Assistants LLC is currently seeking to hire 10 agents for a Quality Assurance Specialist.

As a quality assurance agent, you will make calls to various companies as a mystery shopper to assess the performance of the customer service department.

You provide feedback via a detailed form that we present to our clients to allow them to make any necessary improvements. Your opinion matters!

It's that simple! We provide the client; you make the call!

You will set your own schedule, so you are able to work anytime that fits YOUR schedule.

Responsibilities:

* Successfully complete a test call

* Call all companies provided via assigned lists

* Evaluate the level of customer service provided by answering representatives

* Document detailed information of overall experience

* Complete review submission form prior to the required deadline

* Ensure that form is free of errors and misinformation

Pay Rate:

$3 per call rate (7 calls or less) or $25 per completed list

Requirements

* Must be able to adhere to a deadline

* Ability to work with minimal supervision

* Must be self-directed and self-motivated

* Strong listening skills

* Accuracy

* Efficiency

* Excellent written and verbal communication skills

Technical Requirements

• Active Phone line (landline, mobile or both)

• Mobile Device capable of downloading applications

• Valid email address

 Elite Assistants utilizes today's technology to provide an executive level call center experience.  We provide sales, tech support, and chat support on behalf of our clients to assist in the operations of their business. We offer our agents the flexibility to set their own schedule. most of our clients provide incentives, bonuses, and minimal working hours on the weekend. 
 Our agents are certified and equipped with resources to provide excellent service for our clients.