Property Operations and Community Manager

We are looking for an energetic individual with an outgoing and positive personality to join us as a Property Operations and Tenant Relations Manager, to take care of our tenants who are students and working professionals.

Your Main Job Scope:

• Build and enhance the Heritage brand with your bright and happy personality so as to attract new tenants and retain existing ones.
• Develop and maintain positive relations with tenants via regular and proactive communication. You will be expected to regularly ask tenants to provide you feedback on your performance.
• Manage and schedule work order requests put in by tenants in a timely manner - you will work with our in-house technicians or outside vendors to address building maintenance concerns.
• Arrange and coordinate check-ins with new tenants and review property information, rules & regulations etc.
• Manage tenant move-outs including final inspection.
• Regularly inspect tenant space (during housekeeping days) and common areas to ensure a high level of maintenance and proactively highlight issues that need to be addressed.
• Analyze current SOPs and make recommendations to the Management to improve operating efficiency.
• Coordinate with tenants for their monthly housekeeping.
• Manage supplies like paper goods and cleaning products and order these supplies on a timely manner.
• Work with external vendors like laundry service providers to ensure operations are not disrupted.
• Coordinate with the Sales team to show vacant units to potential tenants and realtors.

Requirements and Qualifications:

• BA/BS degree in hospitality, business administration, real estate or related field preferred (Certified true copies of certificates must be presented)
• Ability to speak Chinese is preferred.
• 1-2 years of property management experience preferred.
• Demonstrated proficiency with Microsoft Office like Excel and Google suite of products like Google Mail, Sheets and Calendar.
• Ability to organize and coordinate work efficiently and to set priorities in a demanding work environment.
• Strong verbal and written communication skills.
• Strong interpersonal skills.
• High levels of integrity
• Ability to work independently and as a productive member of a team.
• Ability to work under pressure and meet deadlines.
• Willing to work in downtown Manhattan and travel between the buildings you manage.
• Willing to be on rotational weekend duty and answer texts (eg Tenant complaints and enquiries) outside of normal office hours.

Benefits:

• Paid vacation
• Medical Benefits Options
• Transit card
• Incentives when KPIs are met

Job Type: Full-time

Salary: $35,000.00 to $45,000.00 /year

Heritage Apartments Group is a boutique hospitality group with a global footprint (with properties in Singapore and New York). We have experienced tremendous growth since 2009 and we currently manage a portfolio exceeding 25 properties across Singapore and New York.