Project Support Representative

QMI is poised to grow by entering new markets, launching new products, and expanding relationships with existing customers. Consistent, rapid project execution is key to achieving that growth. We are seeking a talented individual to expand our Project Support Team.

ROLE SUMMARY:

Direct project management support for commercial, residential, and dealer accounts across all product lines. Representatives provide quoting, order entry, scheduling, and customer service for QMI’s Outside Sales Team. This high-impact role acts as the key interface between QMI and its customers, often becoming the primary point of contact for daily execution and support of large field programs and rollouts.

ESSENTIAL JOB RESPONSIBILITIES:

• Receive inquiries and request-for-quotes (RFQs), clarifying key customer requirements, product needs, and installation timelines
• Select installation contractors and coordinate requests-for-measure (RFM), either directly with the customer or through a third party
• Develop and issue quotes, following up with customers on pricing, lead time, or other questions and concerns to win their business

• Once quotation is approved, release order to factory floor and schedule installation with the customer
• Work hand-in-hand with Outside Sales team on key initiatives, forecasting, and customer service
• Collaborate with Accounting on any purchase order, invoicing, or contract issues

QUALIFICATIONS:

• Ability to interpret customer project requests and work with other team members when necessary to resolve open questions (sales, operations, engineering)
• Strong prioritization, time- management, and self-motivation skills; high energy and focus
• Strong written and verbal communication
• Strong customer service orientation

EDUCATION AND EXPERIENCE:

• 2-yrs experience in commercial project management roles supporting quoting, order management, and project delivery
• Experience interacting with customers on pricing, service, or support-follow up
• Experience understanding or interpreting blue prints
• Experience with rolling shutters, window treatments, door systems, or windows is a plus
• Associates degree or higher preferred

COMPUTER SKILLS:

• Proficiency with applicable software such as MSOffice
• Capable of utilizing company quoting software and ERP programs

COMPENSATION:

• Base salary commensurate with experience

• Eligible for Personal Performance Bonus + Company-wide profit sharing

• Fully paid employee health and basic life insurance

• 401k- 100% company match up to 10% (after 1 yr.)

• Paid Vacation

QMI is the leading manufacturer of commercial security shutters and storm protection products in North America. QMI leads the industry in customer satisfaction, product patents, delivery lead time, product quality, and in-field performance.
 

QMI has more than 34 years of experience providing security for 35,000+ retail locations across formats, including electronics and cellular chains, national and regional pharmacies, and high-value retailers in optical, jewelry, liquor, and other categories.
 

Headquartered in Itasca, IL, our innovative products are assembled and QC inspected prior to shipment to ensure simple and rapid installation. We serve commercial and residential customers directly and through a network of certified dealers throughout North America, the Caribbean, and Hawaii. We work with licensee partners in the UK, Germany, France, and The Netherlands.
 

Leveraging recent investments from private equity group, Prospect Partners, QMI is focused on growing its business into a premier physical security products manufacturer unlike any in the industry.