Product Engineer

REMOTE OPPORTUNITY

Essential Duties and Responsibilities

• Provide integration specific support to new and existing customers
• Understand the full solution between the company & 3rd party integrations for designated accounts
• Reinforce product use and adoption of screening programs
• Provide feedback to Product and Engineering specific to any enhancements/needs required to better support customers and market
• Lead Root Cause/Best Practice sessions with Customers and internally as required
• Identify barriers to product adoption and partner with appropriate company and Customer teams to optimize Customer success
• First point of escalation for designated accounts for support process issues not resolved by the standard process
• Facilitate problem resolution across internal teams, driving actions, communication and RCA/Best Practices
• Oversee transition phase from Service Solutions to Customer Success

Minimum Requirements

• Bachelor's degree in Computer Science, Engineering, or equivalent experience
• 5+ years in technical support or service delivery environment

Required Knowledge

• Excellent organizational and communication skills
• Ability to use facts and data to influence decisions
• Working knowledge of sales software
• Strong technical and product knowledge
• Proven ability to meet deadlines and maintain quality standards
• Ability to work with minimal guidance or supervision in a time critical environment
• Ability to be flexible and quickly adapt to changing business needs and processes
• Ability to interact effectively with all levels of management and customers

Company Confidential Client is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.