Preventative Maintenance Technician(999581BR)

Job Duties/Responsibilities:

• Performs Preventative Maintenance Checks in the customer's home
• Perform rework and inspection calls in customer's home and retail or warehouse locations
• Rides with, or meets, Technician at designated location to assist on service call when assigned
• Shuttles parts and supplies to technician when applicable
• Provides courteous customer service
• Works as a dedicated team member to ensure fast, flexible and expert service to every customer
• Acts with a sense of urgency to meet customer time commitments
• Completes all Technician training elements within required timeframes
• Meets key performance metrics and productivity goals as defined by the business
• Provides knowledgeable and courteous preventative maintenance service
• Looks for methods to improve business performance and enhance the customer experience
• Follows the Value Added Services Process (i.e., selling extended warranties, water filters) by effectively communicating the benefits to the customer
• Receives truck stock at home If the Company vehicle is retained at the Technician's place of residence
• Maintains truck stock inventory within the prescribed Company guidelines and standards
• Follows the truck maintenance schedule, and keeps a clean, organized truck
• Adheres to all Company policies and procedures
• Performs other duties as assigned

Transform Sears Home Services, formerly Sears Home Service, the home solutions division of Transform Sears Holdings Corporation, is the nation's largest product repair service provider, providing more than 52 million solutions for homeowners annually.