Patient Service Representative

The Patient Service Representative is based on-site at the hospital.  The representative will work closely with the patient and their family to secure government benefits, primarily Medicaid and Social Security Disability, to secure payment for care. The Patient Service Representatives work independently and as part of a team. On-site advocates will partner with patients to ensure patients understanding of all processes and assist with any questions or obtain proper documentation on all applications. Representatives will need outstanding communication skills, strong computer skills and the ability to multitask while working in a fast-paced environment.

Job Duties

• Verify insurance, screen for eligibility and update hospital system
• Review daily work queues for new accounts
• Meet with patients on-site to screen and secure applications for Medicaid and Disability
• Obtain all needed documentation from patient or hospital system to secure a completed application
• Make determinations on the type of application a patient may qualify for, based on financial criteria as well as Disability criteria.  Will review medical records to determine if the diagnosis meets the criteria as defined by the Social Security Administration
• Travel occasionally to perform Field Visits, which includes:
  • Visiting patient homes during evening and weekend hours
  • Preparing and delivering information packets to patient homes
  • Explaining the Medicaid process to patients and obtaining the necessary documentation for an application approval

Requirements

• Valid driver’s license
• 2 years Healthcare or eligibility background
• Experience in working with people from all socio-economic backgrounds preferred
• Knowledge of state and federal government benefits preferred
• Proficient computer skills and ability to use a tablet
• Ability to travel occasionally when needed

Company Description:
The resume is only the beginning.  At Cyon we pride ourselves on building partnerships with our candidates in order to learn their career desires and personal needs.  Our recruiters provide timely, honest and constructive feedback, from resume coaching and interview preparation to career transition planning.  In order to achieve a long lasting career match, it requires the needs of both the company and candidate to be satisfied.