Patient Account Representative

Description

SHIFT: Work From Home

SCHEDULE: Full-time
*****Full-Time Work from Home Position - Must Reside in the Riverside, California -
 Must Attend Onsite Training for 90 Days in Riverside, California *******

Do you have a passion for healthcare and helping others? Do you enjoy working in a fast-paced, patient-centered environment? Jump-start your career at Parallon.
We offer you an excellent total compensation package, including competitive base salary, generous bonus potential, an excellent benefit package and growth opportunities. We believe in our team and your ability to do excellent work with us. Your benefits include 401k, PTO, medical, dental, vision, flex spending, life, disability, tuition reimbursement, employee discount program, employee stock purchase program and student loan repayment. We would love to talk to you about this fantastic opportunity.
We are now seeking full-time work from home Patient Account Representatives to ensure that we continue to provide all patients with high quality, efficient care. You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated professional like you to be a part of our team. Join us in our efforts to better our community!
As a Patient Account Representative, you will perform collection follow up on non-delinquent accounts for medical facilities in a high volume, inbound and outbound, call center environment. You will utilize excellent communication and customer service skills to resolve patient accounts.


WHAT YOU WILL DO IN THIS ROLE?

• Referring calls/accounts to appropriate parties based on customer inquiries.
• Identify problem accounts and escalate as appropriate.
• Update the patient account record to identify actions taken on the account.
• Work with patients and guarantors to secure payment on outstanding account balances.
• Maintain minimum production and quality standards.
• Achieve passing quality review scores per unit requirements.
• Produce acceptable unit collection volumes.
• Work within company attendance guidelines.
• Provide excellent customer service.
• Work with other team members and management in a professional manner.
• Practice and adhere to the Parallon “Code of Conduct" philosophy and “Mission and Values Statement".
• Attend Privacy and Security Training as required by the HIPAA Awareness Program and comply with all guidelines, policies and procedures to assure sensitive or confidential information is protected in accordance with the HIPAA rules and regulations.

***POSITION INFORMATION

• Full-Time Day Shift Work from Home Position. No weekends!
• Opportunity for top performers to average as much as 20% of base compensation in monthly incentives.
• Must reside in the Riverside, California area.
• Must be able to attend onsite training for 60-90 days in Riverside, California.

Qualifications

• Must include resume for consideration.

 

Parallon is an industry leader in revenue cycle services. We partner with over 650 hospitals and 2,400 physician practices nation-wide. Our parent company, HCA Healthcare has been consistently named a World’s Most Ethical Company by Ethisphere and is ranked in the Fortune 100. We are dedicated to ensuring our patients have the best experience even after they leave our facilities.

Be a part of an organization that invests in you. We are actively reviewing applications. Highly qualified candidates will be promptly contacted by our hiring managers for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
#ParallonHTWS
 

Notice

Our Company’s recruiters are here to help unlock the next possibility within your career and we take your candidate experience very seriously. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Gmail or Yahoo Mail. If you feel suspicious of a job posting or job-related email, let us know by clicking here.

Company Description:

About us
Parallon’s roots are in the hallways of some of America’s top-performing hospitals. We are committed to bringing the expertise we have gained as operators to help you drive results. In a rapidly evolving healthcare marketplace, hospitals and health systems must operate knowledgeably, effectively and efficiently to maintain their core mission of caring for human life in their community.

Beginning more than 15 years ago as one of the key components of HCA’s shared services strategy, Parallon developed into an industry leader across the revenue cycle spectrum by constantly pursuing technology advancements, investing in intelligence and analyzing and acting on business trends. It’s a heritage we share with our sister companies, HealthTrust and Parallon Technology Solutions.

We believe that organizations that continuously learn and improve will thrive. With a relentless focus on what’s next for our clients and the industry, we are passionate about our efforts to power the mission of hospitals and physician practices.