Patient Access Representative

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The Patient Access Representative is responsible for completing the registration process for Radiology, Urgent Care, Occupational Medicine, and Lab patients seen at St. Luke's North. This includes the collection and accurate data entry of all patient information into the computer system efficiently entering the patient into clockwise., and placement of any corresponding orders and/or charges. Communicates effectively in interactions with all customers (internal and external).

JOB DUTIES AND RESPONSIBILITIES:

• Greets and directs patients and visitors for the entire facility to provide friendly and courteous services at all times.
• Dispense information and answers questions regarding the facility and its services.
• Communicate effectively with all departments to meet customer needs.
• Answer the telephone in a timely manner, assist and/or direct the caller to the appropriate person or department, and accurately record verbal orders.
• Access the Patient Management System and the Patient Tracking Board, accurately enters information necessary to begin registration process.
• Accurately completes the registration process for any procedure/admission as outlined by the department’s policy and procedure manual.
• Accurately record in hospital computer system clean and concise notes to track patient account activity and to communicate finances with hospital patient care staff.
• Responsible for contacting the Primary Care Physician and/or the Financial Representative to obtain required insurance referrals and pre-certs when necessary.
• Maintain knowledge of current insurance regulations and policies. Responsible for contacting insurance companies to verify benefits when applicable.
• Verifies all insurance/self pay through online eligibility. When online eligibility is not available for the insurance, responsible for contacting insurance companies to verify benefits via phone or insurance website.
• Responsible for identifying, collecting, and recording self pay, or co pay and/or deductibles when applicable prior to or at time of registration. Online posting of credit card payments.
• Responsible for accurate order entry for Lab or Radiology.
• Maintain a working knowledge of policies and procedures pertaining to registration.
• Demonstrate efficiency and familiarity with hospital systems including Pathways, Lab, PHS scheduler, Epic, Patient Management System, Precision, Patient Tracking Board, Navinet, PIM, and Microsoft Word.
• Obtain physician’s Medical License #, NPI#, and UPIN# via appropriate websites and complete appropriate form for processing.
• Responsible for sign in registry for vendors and clergy, providing churches and clergy information when needed.
• Handles the training of Information Desk volunteers.
• Provide other hospital departments and physician offices with information or materials related to Bethlehem Registration processes.
• Provide St. Luke’s Hospital with data and documents necessary to produce a patient bill by conducting in-person or telephone interviews with patient or facilities to gather demographic, financial, guarantor, referring and primary care physician data, to establish or verify an existing medical record number, and entering the information into the hospital computer system.
• Provide other hospital departments and physician offices with information or materials related to Bethlehem Registration processes.
• Promptly resolve minor issues and inform manager, other department manager or nursing supervisor of any significant patient and visitor complaints.

PHYSICAL AND SENSORY REQUIREMENTS:

Sitting up to 8 hours per day, 4 hours at a time. Frequent use of hands/fingers for data entry. Occasional walking and ability to push up to 250 pounds in a wheelchair. Ability to occasionally carry or lift up to 10 pounds. Hearing as it relates to normal conversation. Seeing as it relates to general vision.

EDUCATION:

High school graduate or equivalent required.

TRAINING AND EXPERIENCE:

Excellent customer service and interpersonal skills required (office setting preferred). General computer experience with data entry required. Insurance background preferred. Knowledge of medical terminology.

Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!

St. Luke's University Health Network is an Equal Opportunity Employer.

About Us
St. Luke's is a faith-based, nonprofit healthcare provider committed to improving the quality of life for our patients and the community. Our compassionate healthcare team furthers this mission by providing high quality, nationally-recognized care and achieving excellent patient satisfaction.

St. Luke's offers a broad range of services spanning your entire life. Since our first patient more than 150 years ago, St. Luke's has grown from a single hospital location to an advanced network of care, with extraordinary physicians and other healthcare experts providing services in over 60 specialty areas across our 493-bed hospital in Chesterfield, Mo., 143-bed St. Luke's Des Peres Hospital and more than 30 outpatient locations in the greater St. Louis area.

We are proud to be the area's only independent healthcare provider. We also value the affiliations, collaborations and partnerships we have established throughout our region and the nation that enable us to continue enhancing the services we provide our patients. For example, St. Luke's is the exclusive alliance partner in St. Louis of the nation's No. 1 heart hospital, Cleveland Clinic's Sydell and Arnold Miller Family Heart, Vascular and Thoracic Institute.

In addition, St. Luke's is a leader in health education through our community outreach initiatives. As the region's only Spirit of Women hospital, St. Luke's provides exceptional women's services, information and programs that help women and their families take action for better health.

By choosing St. Luke's, you are trusting us with the gift of your health and the health of your loved ones. Partnering with you and your family to achieve optimal health is a privilege we cherish. Thank you for choosing us.