Salary Range: $15.00 - $16.50 per hour
Posted on
The Business Support Manager (BSM) is a multifaceted position within the Business Internet Acquisition Channel organization. The Business Support Manager position relies on expertise in Customer Loyalty and Retention, as well as proficiency in Reporting, Tracking, Business Finance and Network Design & Operations.
The incumbent BSM will develop and execute strategies and manage customer relationships within the Small Business markets.
Required support will include order tracking, welcome/confirmation call/visit’s, onsite support for high value customers, tech support coordination and ownership of order from submission to installation. Incumbent will serve as primary point of contact for customer retention throughout the order process.
Incumbent will work closely with Vendor agents and Channel Managers to ensure the direct selling transition is successful and post-sales actions are handled with care. Provide support to Business Sales ACD Channels resulting in key metric improvements.
MUST HAVE SKILLS:
*Three or more years of relevant work experience.
*Experience within sales/customer support.
*Experience with Microsoft Excel and PowerPoint.
*Willingness to travel.
Rose International: The Best Choice in Outsourcing Services. Rose is one of the premier IT consulting and business services firms in the United States today. Both the NMSDC and WBENC have recognized Rose as an industry leader over the past decade. Our success is directly attributable to the energy of our people and their unending focus on maximizing the value received by our customers.
We are a leader in providing information technology and business services to corporations and government agencies nationwide. Rose, a certified MBE/WBE and employee-owned company, provides fortune 1000 companies with leading-edge technologies and a practical approach to solving their business problems.