Network Technician

We are looking for a Network Technician to join our team!

Job Description

• Three to five years of experience as a Network Technician. Performs identified Move/Add/Change (MAC) activity to include all required network modifications both physical and logical. May include moving/adding connection in network closet and terminating port connections at the end location (desk/office/conference room, etc.). May include necessary changes within the switch to accommodate port activation.
• Perform as first responder to ITSM and Service Now problem tickets. Can include a variety of duties to include customer contact, problem identification, and research, taking corrective action, acquiring additional support, documentation, and problem closeout.
• Support other network personnel as required with the installation/modification of network infrastructure and components. Support during off-hours and weekends may be required for maintenance windows and break/fix.
• Monitors, controls, and isolates problems in a data communications network. Monitors all network activity. Activates/deactivates network lines according to established schedules. May perform first- and/or second-level problem determination first level is help desk. Interfaces with users and/or network vendors.
• Sets up and tests a variety of systems and hardware components prior to field deployment. Analyzes failed equipment according to established methods or procedures and determine whether equipment is repairable in-house or must be returned to the vendor for repair. Performs standard repairs and tests of components or equipment that can be repaired in-house. Tests incoming repaired items from vendor to ensure that repairs were properly done. Ensure compliance with standard IT security rules and regulations.

Primary Skills:

• Physically install network assets (i.e. switches, routers, firewalls, network tools & testing devices) in network closets and data center network cabinets including:
•  Logically configure network switches and tools/testing devices.
• Complete patching of circuits into switches.
• Perform network closet clean-up, switch port optimization, and survey work as needed.
• Operate network test equipment (layer 1-3).
• Monitor and take appropriate action from network alerts generated from management tools.
• Support network break/fix actions to restore service to customers. Meet network SLA and performance measurements.

Additional Skills & Experieince:

• Administer ITSM / Service Now network ticket queue. Respond, update, and close Remedy incident tickets (break/fix and service requests).
• Provide customer interface communication skills. Take initial Tier 1 calls from customers and/or help desk.
• Administer network asset tool to help assist in data integrity.
• Administer network drawings and documentation tools.
• Support after-hour network change control maintenance windows as needed.
• Assist with other network personnel to maintain well organized network equipment storage areas.
• Assist with network equipment RMA activities as needed.
• Update and maintain AutoCAD and Visio drawings.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k,with matching)
• Life Insurance Plan
• PTO
• Short Term & Long-Term Disability
• Internet & Phone Allowance (for applicable roles)
• Wellness Resources (EAP)
• Pet Insurance
• Work-Life balance
• Flexible Hours
• Full-Time Permanent Positions

As a small, minority-owned company, our team is very diversified across IT while providing solutions and services to Fortune 100 + clients. This has given us a unique perspective on solving challenges facing corporate America. We are flexible and agile with the ability to craft unique custom solutions not often afforded to the large consulting and infrastructure companies.  Our talent and networking resources allow us to deliver high quality subject matter experts across industries and focus areas.  

Our core team of talent has experience managing multimillion dollar engagements across industries such as aerospace, retail and manufacturing.  Our excitement is derived from crafting solutions, implementing transformations, and bringing innovative ideas to you.   We are passionate about what we deliver and strive for excellence for each customer, large or small.

JW Affinity IT enjoys building relationships across industries and continues researching new partnerships. We work to bring the best of the best to our clients.