Network Specialist

Title : Network Specialist
Location : New York, NY City
Duration : 6months (Contract to hire and remote until covid)

Job Description :

Information Resources Network Operations Center seeks an energetic and highly motivated individual to join its Technology Support group as a Project Specialist. The selected candidate must have a Bachelor's Degree preferably in Computer Science with a minimum of five years relevant experience or an Associate’s Degree preferably in Computer Science with a minimum of seven years of relevant experience or a High School Diploma with a minimum of nine years relevant experience. Relevant experience include: Professional experience in Desktop Support, LAN/WAN network support, applications development and software/hardware troubleshooting. Experience in troubleshooting and support of the latest technologies relative to desktop and remote computing, WiFi and wireless computing, mobile field/laptop devices as well as handheld devices and remote access tools. Should have excellent skills in: troubleshooting and problem resolution; interacting with customers in person and on the telephone; verbal and written communications; and root cause analysis. Must possess strong interpersonal and communication skills, focusing on leading others in bringing about change. Must possess strong oral and written communication skills and interpersonal skills, and the ability to interact with all levels of management. Familiarity with newest technologies regarding collaboration and workflow tools, i.e., SharePoint and InfoPath, is preferred. Requires understanding of the various organizations’ business functions in order to assign and ensure the completion of technical support/projects. Maintains a thorough working knowledge of all corporate standard computer software required by the Corporation (i.e., Windows 7 or higher, Microsoft Office 2010 or higher, SCCM, Computer Cost Central, Service Manager).

Responsibilities:

 The Project Specialist under the general guidance of the Systems Manager is responsible for overseeing the work of a team of Systems Analysts and contractors that are responsible for completing tasks and emergent work for the various business organizations. Independently providing on-site troubleshooting, problem diagnosis and resolution, and general support for the Corporate Infrastructure installed at all company locations. Developing or modifying procedures to resolve problems utilizing information technology, i.e. SharePoint. Requires an understanding of the customers’ business function in order to manage technical projects and meet the customers’ requirements. Ensure implementation of Company safety, health and environmental programs for employees whose work is directed. Ensure that safe work practices are followed and the environment is fully protected in accordance with Company policy and governmental regulations. Monitors team members’ performance by tracking individual performance and productivity against standards. Responsible for day-to-day operations of the team including planning and organizing daily work activities, setting priorities to keep goals and projects on target. Promotes a customer service-oriented team by emphasizing professionalism, honesty, concern, courtesy, excellence and teamwork in the group. Supports NOC functions and utilizes the corporate-wide system to manage and monitor work flow. Ensures that all anti-virus and corporate security programs are effective and operational. Provide technical guidance to subordinates as required. Supports operating organizations during corporate emergencies. Motivates others to achieve results by holding them accountable for work outcomes. Performs the duties of the Systems Manager when not present. Perform other related tasks and assignments as required.

Physical Requirements: 

• Must have a valid driver’s license. • Must be able and willing to travel throughout CEI territory as needed. • Must have the ability to lift/transport all required computer equipment. • Must be available to be on call and/or participate in off hour emergency response activities as required. • Must be able to participate in the Company’s emergency management processes and storm plans as required.

BuzzClan is an elite Oracle Partner and business consulting firm collaborating to provide Oracle software advisory & implementation services.