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Everyday companies strive to meet customer expectations with clean stores, excellent customer service and unbeatable prices. Mystery shoppers help companies do just that by posing as actual customers while observing the actions of employees as well as other predetermined factors that the company is looking to improve.
Mystery shoppers are generally hired as independent contractors to go to stores/offices for particular items/services or to observe the surroundings while appearing to be a regular customer.
Use the services of various services under the guise of an ordinary buyer. Checking the quality of service, staff and service. Submission of the report, after the work done to the employer.