Medical Office Receptionist

Position Summary

Responsible for greeting patients, answering the telephone, scheduling appointments, collecting patient payments, initiating referrals, verifying insurance and general medical office duties.

Essential Job Functions

• Answers the telephone, handles the calls, directs calls to the appropriate parties and/or takes messages using company protocol
• Schedules patient appointments according to company procedures
• Contacts patients by phone to reschedule missed appointments and/or to remind of upcoming appointments
• Greets patients on arrival and performs the check-in process according to the proper procedure
• Assists patients with the check-out process directly following their visit
• Works collaboratively with other employees to promote the best care of the patient and efficient workflow
• Verifies patient insurance
• Prepares and maintains patient charts, by collecting appropriate information and entering/filing correctly
• Ensures patient confidentiality and reasonably secures patient health information to the best of their ability.
• Provides excellent customer service to all patients, family members/care givers, and other employees
• Collects patient payments (co-pays, co-insurance and past due balances)
• Performs other duties as assigned

• Minimum high school diploma
• Some college preferred
• Ability to write and speak using proper English
• Bilingual (English/Spanish) preferred
• Job Type: Full-time
  
  Experience:
• Multilingual: 1 year (Preferred)
• Education:
• High school or equivalent (Preferred)
• Language:
• English (Preferred)
• Spanish (Preferred)
• Work Location:
• One location
• Multiple locations
• Benefits:
• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off
• Other
• This Job Is:
• A job for which military experienced candidates are encouraged to apply
• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• A good job for someone just entering the workforce or returning to the workforce with limited experience and education
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma
• Schedule:
• Monday to Friday
• No weekends
• Weekends required
• Holidays required
• 8 hour shift

North Florida Pediatrics started its practice in 1996 with a vision of providing the children of North Florida quality, compassionate healthcare close to home. Since then, we have opened a total of 10 offices in the North Florida area, ensuring that good health care for your child is only a short drive away.

We continue to be a leader in pediatrics in the North Florida medical community. We are one of the first practices in the area to be a multi-county pediatric group, and to be recognized as a Patent Centered Medical Home with  a Distinction in Behavioral Health Integration from the National Committee for Quality Assurance (NCQA).

This means our practice, as your Medical Home, is a central resource for all your child’s health care needs. It is a place where doctors, practitioners, and other health care team members are available when you need us, work together with you to provide comprehensive care for your child using evidence-based medicine and technology to practice the highest quality medical care .