Logistics Claims Administrator

The Logistics Claims Coordinator is responsible for gathering potential claims information from the operations teams in an accurate and timely manner. The coordinator will review all claims data and leverage cross functional team interaction to investigate and determine if an event should be submitted as a claim. Then keep track of all claims activity, including monitoring each step of each claim and documenting claim closure. This should include capturing data in a way that can be used to improve the claims process. Confirm submittal of claims to vendors and insurance company for reimbursement, track claims aging, documenting corrective actions, close out claims and communicate with the operation such that all related inventory adjustments can be made.

This position is critical to the Logistics department: as an operational department with time sensitive daily executables needed to deliver products to customers, the claims coordinator must drive claims to completion in a timely way, to ensure minimal impact to operations and inventory management.

The Logistics Claims Coordinator will report to the Claims Manager. This is a highly collaborative role within the Logistics department as well as with multiple Client departments and customers.

DUTIES AND RESPONISIBLITIES

State the major activities and job results for which the position is responsible.

• Manage the resolution of claims through collaboration with Carriers, Customer Support, Security, Operations, Accounting and Supply Chain.
• Research and obtain supporting documentation.
• Make a recommendation on the best course of resolution.
• File claims with carriers and ensure all claims are successfully resolved.
• Develop excellent working relationships with logistics team, business teams and insurance company.
• This position plays a critical role ensuring that the transportation & logistics group meets or exceeds customer needs and business objectives. No task is too big or too small if it supports driving customer satisfaction and business requirements.

PERFORMANCE STANDARDS

• Target claims closure within KPI window.
• Submit claims with all relevant documentation, accurately and on time.

REQUIRED KNOWLEDGE, EDUCATION AND/OR EXPERIENCE:

List the special skills, technical knowledge, certification, experience or education a person would need to assume this position.

• Minimum of 2 years of experience processing claims transportation and warehouse claims, preferably in a small parcel environment.
• Associates Degree in Business, Supply Chain, Logistics, or similar.
• Efficient in Microsoft Office suite – excel, outlook, word.
• Experience in SAP a plus.
• Ability to navigate a claims database.

Top 3 must-have skills/requirements –

• Effective communication
• Attention to detail
• Data base management

Necessary Skills / Attributes

• Demonstrated analytical, organizational, problem solving and creative thinking skills.
• Ability to effectively prioritize workload in a fast paced, frequently changing environment.
• Excellent Social and Communications skills (written, verbal).
• Must be comfortable working in a multi-cultural business environment.
• Must be available to work after standard work hours and on weekends.
• Exhibit composure under pressure.
• Strong Math, communication and organizational skills.
• Excellent attention to detail.
• Ability to interact with all levels of Management including executives.

Latitude 36 is a national, full-service talent management firm specializing in IT positions. Our company was founded in Franklin, Tennessee in 2000 (originally TechRP), with a mission to serve as the talent partner of choice for the information technology industry. Our company vision has led us to incredible growth and success in a relatively short period of time, and continues to guide us today. We are committed to operating with the highest possible standards of honesty, integrity, and a passionate commitment to our clients, consultants and employees.