IT Support Specialist

We have partnered with a large manufacturing company in the San Jose, CA area to provide them with an IT Support Administrator.

Please review the job description below and let us know if you are interested.

Responsibilities of the IT Support Administrator:

Provide technical assistance and support with computer hardware and software
Resolve issues for internal users via phone, in person, or electronically
Perform software installations, configurations, and updates
Automate computer installation process according to company computer specifications
Provide user training in various systems and mobile applications
Log, track, and follow-up with internal customers for solutions and satisfaction
Loaner computer/cell phone management
Create and maintain documentation and manuals
Resolve technical issues in a timely manner using available resources within the company
Multimedia conference system, computer Images, security patches, anti-virus and inventory administration
Selective meeting and trade show support (may require travel and extended hours if necessary)

Requirements of the IT Support Administrator:

Mandarin-speaking is required
Bachelor’s Degree from an accredited university in Computer Science / IT related major. MCSE is a plus.
A team player with excellent communication, problem-solving, and multitasking skills
At least five-year hands-on experience in IT fields including computer hardware/image maintenance, script programming, installation, and configuration in Microsoft Windows client and relative servers
Solid experience and in-depth knowledge of supporting Microsoft Office 365 (Outlook, Word, Excel, PowerPoint), Citrix client, VPN remote access, Microsoft Teams, WebEx, Microsoft Deployment Toolkit, Cisco IP phone, and video conference system
PowerShell script knowledge and experience
Knowledge in Internet security/connectivity and anti-virus programs.
Strong troubleshooting, critical thinking, self-learning, self-motivated skills
Detail-oriented and excellent customer service skills
VMware VM knowledge
Windows Server Update Services (WSUS) knowledge
Strong self-learning, self-motivated, and problem-solving skills

Benefits for the IT Support Administrator:

Medical Insurance
Dental Insurance
Profit-Sharing

Relevante is an innovative recruiting, staffing, and consulting firm. We help our clients find the best talent for their mission-critical positions and we help candidates find rewarding and enriching careers. Our consultative approach to solving resourcing challenges for our clients is driven by our industry-specific knowledge, our strong recruiting capabilities, and our agility.

We support our clients’ goals through results-driven execution, planning, and management of accounting and technology initiatives. Relevante’s resourceful and responsive teams bring deep technology and accounting expertise, thought leadership, and business-relevant solutions to each and every partnership. Our clients appreciate our can-do attitude, value our results, and keep coming back.

Founded in 2002, we have grown through a culture of operational excellence, a passion for client satisfaction, technology innovation, and a global, collaborative workforce that embodies the future of work. Our success is built on a clear strategic direction and a shared belief in its ability to shape your business landscape and accelerate business growth.