IT Support Specialist

Title: IT Support Specialist

Duration: 12 MONTHS

Location: Raleigh/Durham Area NC

Either Webcam Interview or In Person

The Client is seeking an Expert Specialist resource for a 12-month engagement to work with the Client Services Team. This request is to help support the Raleigh/Durham area.

• Client is seeking an Expert Specialist resource for a 12-month engagement to work with the Client Services Team. Client Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success. Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems. Communicates status of progress to the customer. Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system. Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems. Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Installs and images new computers and loads appropriate software for customers. Deploys new business applications as needed. Installs local and network printers and other peripherals and configuration of same. Responsible for user data and migration of profiles as computers are replaced. Stays abreast of current technology in a changing environment. Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems. Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success. Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.). Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications. Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions.

InstantServe LLC provides full-service staffing solutions to help your business to deliver better in a dynamic market environment. With over a decade of recruitment and staffing expertise in the Asian and North American markets, it has earned for itself a reputation for providing professional talent with the skills and expertise your business needs the best to thrive.
Headquartered at Wayne, Pennsylvania, USA, Our industry and market-specific focus coupled with our dedication to customer satisfaction, has made us one of the most trustworthy and reliable companies in the world in our field. We deliver result-oriented technology solutions with a quick turn-around time that is efficient as well as cost-effective for customers across the world.
Delving on our varied expertise and domain knowledge, InstantServe offers its clients a wide range of IT services. Our Primary focus, besides handling project-specific work for some of the biggest companies in the world, is providing full-fledged IT solutions for small and medium businesses We’ve handled the implementation of some significant IT projects for many fortune 500 companies in the world.
Specialties: Executive Search, IT Staffing, Engineering Staffing, Government Staffing, Accounting & Finance Staffing, IT Outsourcing, Traditional Staffing, Direct Hire, Contingent Labor, Contingent-to-Hire Services, Talent Acquisition, Recruitment Processing Outsourcing (RPO), Enhanced Staffing Solutions (ESS), Talent sourcing and headhunting, Pre-Employment Screening.